
TROUBLESHOOTING
Before calling for repair, please review the list below, since the problem may not be a unit malfunction.
| SYMPTOM | REMEDY (not a malfunction) | |
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| The Remote Control does not | • Have the batteries been depleted? | |
| work | • Are the batteries inserted correctly? | |
| • Is a fluorescent light in the room flickering due to service life? | |
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| Odors and smoke are not | • Clean or replace the filters if they appear to be heavily soiled. | |
| removed | (Refer to | |
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| The | • The air could be impure at the time the unit was plugged in. | |
| green even when the air is | ||
(Refer to | ||
| impure | ||
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The | • The sensitivity of the sensors become unstable when the | |
| orange or red even when the air | opening of the odor sensor is dirty or is clogged. | |
| is clean | Clean the dust around the sensor opening using a vacuum | |
| cleaner. (Refer to | |
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| The Plasmacluster Indicator | • When in Clean Mode ( or Ion Control Mode), the Plasmacluster | |
| Light remains green (or blue) | ||
| and does not change | Indicator Light color will not change. | |
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| A clicking or ticking sound is | • Clicking sound is emitted when the unit is in the Ion Control | |
| heard from the unit | Mode, and ticking sound is emitted when the unit is generating | |
| ions. | |
| If the sound is irritating, set the unit away from you. | |
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| The discharged air has an | • Check to see if the filters are heavily soiled. | |
| aroma or odor. | Clean or replace the filters. | |
| • Plasmacluster Air Purifiers emit small traces of ozone which | |
| may produce an odor. These ozone emissions are well below | |
| safety levels set by FDA. | |
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| The unit does not operate when | • Is the unit installed in a location that is difficult for the sensor to | |
| cigarette smoke is in the air. | detect cigarette smoke? | |
| • Is the odor sensor opening blocked or clogged? | |
| (In this case, clean the openings.) (Refer to | |
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| The CLEAN FILTER Indicator | • After replacing filters, connect the power cord to an outlet and | |
| Light remains activated even | press the Filter Reset Button on the remote control. (Refer to | |
| after replacing filter. | ||
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The Plasmacluster Indicator | • Check to see if the Lights OFF Mode on the Remote Control is | |
| Light or the | selected. If so, then press the Lights ON/OFF Button on the | |
| will not activate. | Remote Control to activate the indicator lights. | |
| (Refer to | |
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ERROR DISPLAY
| LAMP INDICATION | REMEDY |
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| The “Silent” Fan Speed Indicator | Fan motor disconnected or abnormal. |
| Light blinks. | Operation stops. |
| • Pressing the POWER ON/OFF button will reset the error |
| display, but if error occurs again, contact the shop where you |
| purchased the unit. |
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