![TROUBLESHOOTING](/images/new-backgrounds/34501/3450125x1.webp)
TROUBLESHOOTING
Before calling for service, please review the Troubleshooting chart below, since the problem may not be a unit malfunction.
SYMPTOM | REMEDY (not a malfunction) |
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Odours and smoke are not | • Replace the filter if it appear to be heavily soiled. |
removed. | (See |
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The Clean Sign illuminates | • The air could be impure at the time the unit was plugged in. |
green even when the air is | Unplug the unit, wait one minute, and plug the unit in again. |
impure. |
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The Clean Sign illuminates | • Sensor operation is affected if the odour sensor openings are |
orange or red even when the | dirty or clogged. Gently clean the dust sensors. |
air is clean. | (See |
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A clicking or ticking sound | • Clicking or ticking sounds may be audible when the unit is gen- |
is heard from the unit. | erating Plasumacluster ions. |
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The discharged air has an | • Check to see if the filter are heavily soiled. |
odour. | • Clean or replace the filter. |
| • Plasmacluster Air Purifiers emit small traces of ozone which |
| may produce an odour. |
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The unit does not operate | • Is the unit installed in a location that is difficult for the sensor to |
when cigarette smoke is in | detect cigarette smoke? |
the air. | • Are the dust sensor openings blocked or clogged? |
| (In this case, clean the openings.) (See |
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The Clean Sign are turned | • Check to see if the Lights OFF Mode selected. If so, then press |
off. | the Plasmacluster Ion ON/OFF Button to activate the indicator |
| lights. (See |
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The Clean Sign lights | • The Clean Sign lights automatically change colours as impuri- |
change colour frequently. | ties are detected by the odour sensor. |
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