Before you call for service

Please check the following before calling for service. It may save you time and expense.

 

Problem

Possible cause

Solution

 

 

 

 

1

Part or all of range

• Power cord of range is not completely

• Make sure the power cord is tightly

 

does not operate.

connected to the electrical outlet.

connected to the outlet.

 

 

• Power outage.

• Check house lights to be sure. Call your

 

 

• Fuse/circuit breaker at home doesn’t work.

local electric company for service.

 

 

• Replace the fuse or reset the circuit breaker.

 

 

• Range is in Demo Mode.

• See page 41 for how to cancel Demo Mode.

2

Surface units do not

• No power to the appliance.

• See SOLUTION for PROBLEM 1.

 

heat.

• Surface controls improperly set.

• Check if the controls have been properly

 

 

 

set. See page 15.

3

Surface units too hot or

• Improper cookware being used.

• Use pans which are flat and match the

 

not hot enough.

 

diameter of the surface unit selected.

4

Surface unit stops

• It is normal when turned to a lower setting.

 

 

glowing.

 

 

5

Scratches on glass

• Incorrect cleaning methods were used.

• Use the recommended cleaning procedure.

 

ceramic cooktop.

• Cookware with rough bottom has been

See page 42-43.

 

 

• Use smooth, flat-bottomed cookware.

 

 

used.

 

6

Areas of discoloration

• Food spillovers not cleaned before next use.

• Use the recommended cleaning procedure.

 

on the cooktop.

 

See page 42-43.

7

Metal marks on

• Sliding or scraping of metal pans on top.

• Do not slide metal pans. When cool, clean

 

cooktop.

 

with cooktop cleaning cream to remove the

 

 

 

marks.

8

Brown streaks or specks

• Boilovers are cooked onto surface.

• Use the recommended cleaning procedure.

 

on cooktop glass surface.

 

See page 42-43.

9

Food in Microwave

• No power to the appliance.

• See SOLUTION for PROBLEM 1.

 

Drawer is not heated.

• Drawer controls improperly set.

• Check if the controls have been properly

 

 

• Range is in Demo Mode.

set. See page 18-19.

 

 

• See page 41.

10

Microwave Drawer light

• Light bulb is loose or burned out.

• Call for service.

 

does not work.

 

 

11

Oven does not work.

• No power to the appliance.

• See SOLUTION for PROBLEM 1.

 

 

• Oven controls improperly set.

• Check if the controls have been properly

 

 

• Oven too hot.

set. See page 30-38.

 

 

• Allow the oven to cool below locking

 

 

 

temperature and then reset to the desired

 

 

• Range is in Demo Mode.

setting/temperature.

 

 

• See page 41.

12

Oven light does not

• Light bulb is loose or burned out.

• Tighten or replace the bulb.

 

work.

 

 

13

Touch controls will not

• Control Lock is on.

• See page 40 to unlock.

 

operate.

 

 

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