4 TROUBLESHOOTING
WHEN INSTALLATION WAS NOT SUCCESSFUL
This section provides solutions to possible installation problems. See the following table of contents to locate the appropriate page for your question or problem.
• The software cannot be installed. . . . . . . . . . . . . . . . . . . . . . . . . . 56
• The machine is not detected (when connected to a network).. . . . 57
• The plug and play screen does not appear (USB connection in Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
• The printer driver is not installed correctly by plug and play (USB connection in Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
• The printer driver cannot be installed (Windows 2000/XP/Server 2003) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Problem |
| Point to check | Solution |
|
|
|
|
The |
| Is there sufficient free | Delete any unneeded files and |
software |
| space on your hard | applications to increase free space on |
cannot be |
| drive? | your hard drive. |
installed. |
|
|
|
| Are you using an | Make sure that the software can run | |
|
| ||
|
| operating system that is | on your operating system. |
|
| not supported? | For detailed information on installation |
|
|
| requirements for each software |
|
|
| program in Windows, click the [Display |
|
|
| Readme] button in the installer. |
|
|
| In a Macintosh environment, this can |
|
|
| be checked in "ReadMe First" in the |
|
|
| |
|
|
| folder of the "Software |
|
|
|
|
56