Troubleshooting

Issue

Indicator Status

Solution

No sound or faint

Receiver ready LED on

Verify all sound system connections

sound

 

 

 

 

 

Receiver ready LED off

Turn on transmitter

 

 

 

 

 

• Make sure the batteries are installed correctly

 

 

 

 

• Perform automatic transmitter setup

 

 

 

 

Insert fresh batteries

 

 

 

 

 

 

Receiver LED screen off

Make sure AC adapter is securely plugged into

 

 

 

 

electrical outlet

 

Transmitter indicator LED

Replace transmitter batteries.

 

flashing red

 

 

 

LED screen shows dash

Error code displayed. Contact your Shure reseller for

 

and value

assistance.

 

Transmitter LED flashes

Transmitter and receiver incompatible. Contact your

 

red for 7 seconds after

Shure reseller for assistance.

 

attempting to sync

 

 

Noise bursts or

N/A

• Change receiver and transmitter to a different

audio dropouts

 

 

 

 

channel

 

 

 

 

• Remove nearby sources of RF interference such

 

 

 

 

 

as cordless or cell phones, computers, wireless

 

 

 

 

 

routers, media players, digital signal processors,

 

 

 

 

 

and security systems.

 

 

 

 

Replace transmitter batteries

 

 

 

 

• If using multiple systems, change the frequency of

 

 

 

 

 

one of the active systems

 

 

 

 

 

Distortion

Audio LED on receiver

Reduce transmitter gain

 

indicates clipping (red)

 

 

Distortion increases

Transmitter power light

Replace transmitter batteries

gradually over time

glowing or flashing red

 

 

Sound level

N/A

Adjust transmitter gain as necessary

different from

 

 

 

 

 

cabled guitar

 

 

 

 

 

or microphone

 

 

 

 

 

or when using

 

 

 

 

 

different guitars

 

 

 

 

 

Cannot turn

Transmitter LED slowly

Replace transmitter batteries

transmitter on

flashing red

 

 

 

Transmitter LED rapidly

Contact your Shure reseller for assistance.

 

flashing red

 

 

 

XLR Output

 

1/4” Output

 

50 ohms

 

 

 

50 ohms

50 ohms

 

50 ohms

6

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Shure PGXD manual Troubleshooting, Issue Indicator Status Solution