Questions & Answers

71

 

Should you have any questions on using the phone, we are available 24 hours a day at www.my-siemens.com/customercare. See below for solutions to some of our frequently asked questions.

Problem

Possible causes

Possible solutions

Phone cannot

On/Off key not pressed long

S Press On/Off key for at least two seconds.

be switched on. enough.

 

 

Flat battery.

Charge battery. Check charging indicator in the display.

 

Battery contacts dirty.

Clean contacts.

 

See also below under: “charging

 

 

error"

 

Standby time

Frequent use of the organiser and

Restrict use if necessary.

too short.

games.

 

 

Speed search active.

Deactivate speed search (p. 64).

 

Display illumination on.

Switch off display illumination (p. 63).

Charging fault

Battery totally discharged.

1) Plug in charger cable.

(charge icon not

 

2) Wait up to 2 hours until the charge icon is displayed.

displayed).

 

3) Charge battery as usual.

 

Temperature out of range:

Make sure the ambient temperature is right, wait a

 

5 °C to 40 °C.

while, then recharge.

 

Contact problem.

Check power supply and connection to the phone.

 

 

Check battery contacts and device interface, clean

 

 

them if necessary, then insert battery again.

 

No mains voltage.

Plug in to a different socket or check voltage.

 

Wrong charger.

Only use original Siemens accessories.

 

Battery fault.

Replace battery.

SIM error.

SIM card not correctly inserted.

Make sure that the SIM card is correctly inserted (p. 6).

 

SIM card contacts dirty.

Clean the SIM card with a dry cloth.

 

SIM card with wrong voltage.

Use 3 V SIM cards only.

 

SIM card damaged (e.g. broken). Inspect the damage. Return the SIM card to service

 

 

provider.