Technical Support and Warranty
QUESTIONS? SIIG’s Online Support has answers! Simply visit our web site at www.siig.com and click Support. Our online support database is updated daily with new drivers and solutions. Answers to your questions could be just a few clicks away. You can also submit questions online and a technical support analysts will promptly respond.
SIIG offers a lifetime manufacturer warranty with this product. Please see our web site for more warranty details. If you encounter any problems with this product, please follow the procedures below.
A)If it is within the store's return policy period, please return the product to the store where you purchased from.
B)If your purchase has passed the store's return policy period, please follow these steps to have the product repaired or replaced.
Step 1: Submit your RMA request.
Go to www.siig.com, click Support, then RMA to submit a request to SIIG RMA. Your RMA request will be processed, if the product is determined to be defective, an RMA number will be issued.
Step 2: After obtaining an RMA number, ship the product.
•Properly pack the product for shipping. All software, cable(s) and any other accessories that came with the original package must be included.
•Clearly write your RMA number on the top of the returned package. SIIG will refuse to accept any shipping package, and will not be responsible for a product returned without an RMA number posted on the outside of the shipping carton.
•You are responsible for the cost of shipping. Ship the product to the following address:
SIIG, Inc.
6078 Stewart Avenue Fremont, CA 94538-3152, USA RMA #:
•SIIG will ship the repaired or replaced product via Ground in the U.S. and International Economy outside of the U.S. at no cost to the customer.
11
