
12 Troubleshooting
  | Problem | 
  | 
  | Possible reason | 
  | 
  | Suggested solution | 
  | 
  | 
  | 
  | 
  | The driver has not been  | 
  | 
  | Please reinstall the  | 
  | 
  | 
  | 
  | 
  | installed properly  | 
  | 
  | driver  | 
  | 
  | 
  | 
  | 
  | The device was not  | 
  | 
  | Pull out the USB plug  | 
  | 
  | 
  | 
  | 
  | properly recognized by  | 
  | 
  | and insert it into the  | 
  | 
  | The device doesn’t work  | 
  | 
  | the operating system  | 
  | 
  | USB port again  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | according to the  | 
  | |
  | flawlessly.  | 
  | 
  | 
  | 
  | 
  | 
  | |
  | 
  | 
  | 
  | 
  | 
  | description in this  | 
  | |
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | |
  | 
  | 
  | 
  | 
  | 
  | 
  | manual  | 
  | 
  | 
  | 
  | 
  | The device is faulty  | 
  | 
  | Please contact the  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | customer hotline (see  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | guarantee information)  | 
  | 
  | 
  | 
  | 
  | Uneven surface  | 
  | Place the joystick on an  | 
  | |
  | The suction pads do not  | 
  | 
  | 
  | 
  | 
  | even and smooth  | 
  | 
  | 
  | 
  | 
  | 
  | 
  | surface  | 
  | |
  | stick to the surface  | 
  | 
  | 
  | 
  | 
  | 
  | |
  | 
  | 
  | No suction power  | 
  | 
  | Slightly moisten the  | 
  | |
  | 
  | 
  | 
  | 
  | 
  | 
  | ||
  | 
  | 
  | 
  | 
  | 
  | 
  | suction pads  | 
  | 
English
11