Appendix A

Troubleshooting
If you set up your SMART Table following the procedures in the SMART Table 230i
textless installation instructions (smarttech.com/kb/141081) touch should work without
any problems. However, if problems occur, follow the procedures in this chapter to
resolve them. You can also visit smarttech.com/support to view and download how-to
and troubleshooting articles and more.

Troubleshooting tips

IMPORTANT
Turn off your SMART Table before checking or disconnecting cables inside the
cabinet.
The following table presents solutions if the table isn’t operating properly:
Problem Solution
No indication that the table
is receiving power
Use remote control to turn on the table. See Using the
remote control on page 13.
Check the power system.
1. Check that external power cable is plugged in.
2. Check that the UPS is on and the On Line indicator
is illuminated green.
3. Check that the UPS internal battery is fully
connected. Refer to the SMART Table ST230i
Installation Instructions (smarttech.com/KB/
141081).
4. Check that the table’s projector is connected to the
UPS Surge output.
The Reset button’s blue
indicator isn’t illuminated
Check that the computer’s power cable is securely
plugged in.