38 | CHAPTER 5 – TROUBLESHOOTING
To troubleshoot using
LED status and
diagnostic lights
1. Observe th e status lights on the touch connection panel.
2. Use the following table
Diagnostic LED
Status LED
Diagnostic
LED
Status
LED
Touch Connection Panel
Condition Solution
Off Off Touch connection panel is
turned off or power cable is
disconnected.
Connect the power cable to the
touch connection panel.
Off Flashing
green
Software is starting or touch
connection panel is initializing.
Don’t touch your panel until
initializing is complete.
Green
OR
Alternating
green and
orange
Green Touch connection panel is
functioning within normal
parameters.
None.
Flashing
green
Green No SMART software detected. Start SMART software.
Green
OR
Alternating
green and
orange
Red Error detected. Run the SMART Connection
Wizard’s troubleshooting
procedures to determine the
cause.
Flashing
red
Red No USB connection. Check the cable between the
touch connection panel and
computer.
Flashing
green
Red No SMART software detected. Start SMART software, and
then run the SMART
Connection Wizard’s
troubleshooting procedures.
Flashing
orange
Red SMART software isn’t
responding.
Restart your computer.