Maintenance/Service
3.If the original packing materials are not available, wrap the equipment with soft material (e.g., PU/ PE form) then put the wrapped equipment into a hard cardboard shipping box.
4.Include a sheet with the following information: (Note: please keep a copy of this sheet for your records)
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Name
Address
Unit serial number
Place and date of purchase or the original invoice number
Date of failure
A DETAILED Description of the problems you have encountered
A list of the hardware/software configuration, if applicable.
5.Clearly mark the outside of the shipping box with the RMA #. If an RMA # is not present on the shipping box, receiving will be unable to identify it and it might be returned.
6.Unless prior arrangements have been made, the customer is responsible for all shipping costs. Unauthorized use of the company’s shipping accounts is not permitted.
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