Sonicare 4000 manual Troubleshooting, Problem Solution

4235 020 00141 16-12-2002 13:29 Page 13 (Black/Process Black plate)

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Troubleshooting

If you are unable to solve your problem by means of the troubleshooting guide below, please contact our Customer Service Center at 1-800-682-7664(in North America), or the Philips Customer Care Center in your country.

Problem	Solution
The Sonicare toothbrush does not work	Recharge your Sonicare overnight, ensuring that it is not plugged into
	an electrical outlet controlled by a light switch. Make sure the brush
	head is attached correctly.
I feel a tickling sensation when I use Sonicare	You may experience a slight tickling/tingling sensation when using
	Sonicare for the first time. As you become accustomed to brushing
	with Sonicare this sensitivity will diminish.
The brush head rattles when I use Sonicare	Sonicare should produce a gentle hum during operation.Tightening
	the brush head nut can eliminate excessive rattling. If rattling does not
	stop, you may need to replace the brush head. Make sure that the
	travel cap has been removed.
The brush head chatters against my teeth	Chattering of the plastic backplate may occur occasionally.This is
	harmless and can be avoided by keeping the brush head properly
	oriented, with the bristles angled toward the teeth as instructed, at an
	angle of 30 to 40 degrees.
Brushing seems less powerful	The handle may need recharging.
	The Easy-start feature may be on and needs to be shut off (see
	chapter "Using the appliance").
	You may need to clean your brush head.
	You may need to replace your brush head.
Unpleasant odor	Clean the handle, brush head and charger thoroughly (see chapter
	"Cleaning").
	Replace the brush head with a new one.