Sonicare HX4571, HX4511, HX4472, HX4871 manual Guarantee restrictions, Troubleshooting

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Guarantee- D m ge caused& serviceby misuse, abuse, neglect or alterations

If you need information or if you have a problem, please visit the Philips Web site at www.philips.com or contact the Philips Customer Care Centre in your country (you will find its phone number in the worldwide guarantee leaflet). If there is no Customer Care Centre in your country, turn to your local Philips dealer or contact the Service Department of Philips Domestic Appliances and Personal Care BV.

Guarantee restrictions

The following is not covered by the terms of the international guarantee.

-Brush heads

-Damage caused by misuse, abuse, neglect or alterations- Normal wear and tear, including chips, scratches, abrasions, discoloration or fading.

Troubleshooting

If you are unable to solve your problem by means of the troubleshooting guide below, contact your local Philips Customer Care Centre or go online at www.philips.com.

Problem	Solution
The Sonicare toothbrush does not work	Recharge your Sonicare overnight, ensuring that it is not plugged into
	an electrical outlet controlled by a light switch. Make sure the brush
	head is attached correctly.
I feel a tickling sensation when I use Sonicare.	You may experience a slight tickling/tingling sensation when using
	Sonicare for the first time. As you become accustomed to brushing
	with Sonicare this sensitivity will diminish.
The brush head rattles when I use Sonicare	Sonicare should produce a gentle hum during operation.Tightening
	the brush head nut can eliminate excessive rattling. If rattling does not
	stop, you may need to replace the brush head. Make sure that the
	travel cap has been removed.

The brush head chatters against my teeth.

Chattering of the plastic backplate may occur occasionally.This is harmless and can be avoided by keeping the brush head properly oriented, with the bristles angled toward the teeth as instructed, at an angle of 30 to 40 degrees.

Brushing seems less powerful.	The handle may need recharging.
	The Easy-start feature may be on and needs to be shut off (see
	chapter "Using the appliance")
	You may need to clean your brush head.
	You may need to replace your brush head.
Unpleasant odor	Clean the handle, brush head and charger thoroughly (see chapter
	"Cleaning").
	Replace the brush head with a new one.