Additional Information
Troubleshooting
If you experience any of the following difficulties while using the player, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer.
Power
The power does not turn on.
,Check that the AC power cord is connected securely.
,It takes a short while before the player turns on.
The message “A new software version has been found on the network.” appears on the screen when turning the player on.
,See “Network Update” (page 41) to update the player to a newer software version.
Disc
The disc does not play.
,The disc is dirty.
,The disc is upside down. Insert the disc with the playback side facing down.
,The disc is skewed.
,You are attempting to play a disc with a format that cannot be played back by this player (page 60).
,The region code on the BD or DVD does not match the player.
,The player cannot play a recorded disc that is not correctly finalized (page 60).
Picture
See also “Connecting to an HDMI jack” (page 15) when connecting equipment using the HDMI cable.
There is no picture/picture noise appears.
,Check that all the connecting cables are securely connected.
,Check whether the connecting cables are damaged.
54