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The disc does not play.
tThe region code on the BD/DVD does not
match the system.
tMoisture has condensed inside the unit and
may cause damage to the lenses. Remove the
disc and leave the unit turned on for about half
an hour.
tThe system cannot play a recorded disc that is
not correctly finalized (page55).
File names are not displayed correctly.
tThe system can only display ISO 8859-1
compliant character formats. Other character
formats may be displayed differently.
tDepending on the writing software used, the
input characters may be displayed differently.
A disc does not start playing from the
beginning.
tResume play has been selected. Press
OPTIONS and select [Play from beginning],
then press .
Playback does not start from the resume
point where you last stopped playing.
tThe resume point may be cleared from
memory depending on the disc when
• you open the disc tray.
• you disconnect the USB device.
• you play other content.
• you turn off the unit.
The language for the soundtrack/subtitle or
angles cannot be changed.
tTry using the BD’s or DVD’s menu.
tMulti-lingual tracks/subtitles or multi-angles
are not recorded on the BD or DVD being
played.
Bonus contents or other data that are
contained in a BD-ROM cannot be played.
tTry the following:
1Remove the disc.
2Turn the system off.
3Remove and reconnect the USB device
(page26).
4Turn the system on.
5Insert the BD-ROM with BONUSVIEW/
BD-LIVE.
The USB device is not recognized.
tTry the following:
1Turn the system off.
2Remove and reconnect the USB device.
3Turn the system on.
tMake sure that the USB device is securely
connected to the (USB) port.
tCheck if the USB device or a cable is damaged.
tCheck if the USB device is on.
tIf the USB device is connected via a USB hub,
disconnect it and connect the USB device
directly to the unit.
The picture/sound is poor/certain programs
display with a loss of detail, especially
during fast-motion or dark scenes.
tPicture/sound quality may be poor depending
on Internet content providers.
tPicture/sound quality may be improved by
changing the connection speed. Sony
recommends a connection speed of at least 2.5
Mbps for standard-definition video and 10
Mbps for high-definition video.
tNot all videos contain sound.
The picture is small.
tPress X to zoom in.
The [Control for HDMI] function does not
work (“BRAVIA” Sync).
tCheck that [Control for HDMI] is set to [On]
(page46).
tIf you change the HDMI connection, turn the
system off and on again.
tIf power failure occurs, set [Control for HDMI]
to [Off], then set [Control for HDMI] to [On]
(page46).
tCheck the following and refer to the operating
instructions supplied with the componen t.
• The connected component is compatible with
the [Control for HDMI] function.
Playback USB device
BRAVIA Internet Video
“BRAVIA” Sync ([Control for
HDMI])