Troubleshooting
If you have trouble with your camera, try the following solutions.
If the trouble persists, contact your Sony dealer.
Symptom | Cause/Solution |
Unable to charge the battery pack | • The camera is turned on. |
| tTurn the camera off. |
| • The AC adaptor is disconnected. |
| tProperly connect the AC adaptor. |
| • The camera is not placed on the |
| correctly. |
| tPlace the camera correctly. |
| • The battery pack is not installed correctly. |
| tInstall the battery pack correctly. |
| • The battery pack is completely charged. |
Unable to turn on the camera, or it suddenly gets turned off
•The camera is not placed on the
tPlace the camera correctly.
•The AC adaptor is disconnected.
tProperly connect the AC adaptor.
The images/sounds cannot be played | • The connection is not correct. |
back on a TV | tCheck the connection. |
Your computer does not recognize your | • The camera is turned off. |
camera | tTurn on the camera. |
| • You are not using the supplied USB cable. |
| tUse the supplied USB cable. |
| • The USB cable is not connected firmly. |
| tDisconnect the USB cable from both the |
| computer and the |
| connect it again firmly. Make sure that “USB |
| Mode” is displayed on the LCD screen. |
| • The camera is not placed on the |
| correctly. |
| tPlace the camera correctly. |
| • The USB jacks on your computer are connected to |
| other equipment besides the keyboard, the mouse, |
| and the |
| tDisconnect all equipment other than the |
| keyboard, the mouse, and the |
| Station from the USB jacks. |
|
|
The remote control does not work | • The AC adaptor is disconnected. |
| tConnect the AC adaptor properly. |
| • The battery in the remote control is dead. |
| tReplace it with a new one. |
| • The interval shooting has been turned on. |
| tQuit the interval shooting. |
|
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