Troubleshooting

If you have trouble with your camera, try the following solutions.

1Check the items on pages 91 to 97. If the screen shows “C:ss:ss,” the self-diagnosis function is working. Please see page 100.

 

Troubleshooting

2 Press the RESET button located inside

3 Consult your Sony dealer or local

the jack cover, then turn on the camera

authorized Sony service facility.

again. (This will clear the date and time

 

settings, etc.)

 

RESET

 

Battery and power

Symptom

Cause

Solution

The battery remaining

• You have used the camera in an extremely cold

—

indicator is incorrect. Or

location.

 

the sufficient battery

• The batteries are discharged.

p Install charged batteries (page 14).

remaining indicator is

• The battery contacts or the terminals on the

p Wipe any dirt off from them with a dry cloth (page 16).

displayed but the power

battery cover are dirty.

 

soon runs out.

• The nickel-metal hydride batteries are exhibiting

p To restore the batteries to their original condition, use them until

 

the “memory effect” (page 15).

they are drained before recharging them.

 

• A mismatch has occurred in the remaining

p Fully charge the batteries (page 14).

 

battery time information.

 

 

• The batteries are dead (page 110).

p Replace the batteries with new ones.

 

 

 

The battery runs down too

• You are recording/playing back images in an

—

quickly.

extremely cold location.

 

 

• The batteries are not charged enough.

p Fully charge the batteries (page 14).

 

• The batteries are dead (page 110).

p Replace the batteries with new ones.

 

 

 

The power cannot be

• The batteries are not installed properly.

p Properly install the batteries (page 16).

turned on.

• The AC Adaptor (not supplied) is disconnected.

p Connect it securely to your camera (page 19).

 

• The batteries are discharged.

p Install charged batteries (page 14).

 

• The batteries are dead (page 110).

p Replace the batteries with new ones.

 

 

 

Troubleshooting

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