Symptom | Cause | Solution |
The resizing function | • Movie (MPEG movie)/Clip Motion/Multi Burst | — |
does not work. | files cannot be resized. |
|
|
|
|
You cannot attach a print | • Print (DPOF) marks cannot be attached to movie | — |
(DPOF) mark. | (MPEG movie)/Clip Motion files. |
|
|
|
|
You cannot cut a movie. | • The movie is not long enough to cut. | — |
| • Protected movie (MPEG movie), Clip Motion, | — |
| Multi Burst files and still images cannot be cut. |
|
|
|
|
Computers
Symptom | Cause | Solution |
You do not know whether | — | p Check “Recommended computer environment” (pages 78, 88). |
or not your OS can be |
|
|
used with the camera. |
|
|
|
|
|
You cannot install the | — | p In Windows 2000, log on as Administrator (authorized |
USB driver. |
| Administrators). |
|
|
|
Your computer does not | • The camera is turned off. | p Turn on the camera (page 20). |
recognize your camera. | • The battery level is too low. | p Use the AC Adaptor (not supplied) (page 19). |
| • You are not using the supplied USB cable. | p Use the supplied USB cable (page 82). |
| • The USB cable is not connected securely. | p Disconnect the USB cable, and securely connect it again. Make |
|
| sure that “USB MODE” is displayed on the LCD screen |
|
| |
| • [USB Connect] is set to [PTP] in the SET UP | p Set it to [Normal] (page 107). |
| settings. |
|
| • The USB connectors on your computer are | p Disconnect the USB cables except for those connected to the |
| connected to other equipment besides the | keyboard and the mouse. |
| keyboard, the mouse. |
|
| • The camera is not directly connected to your | p Directly connect the camera and your computer without using a |
| computer. | USB hub. |
| • The USB driver is not installed. | p Install the USB driver (page 79). |
| • Your computer does not properly recognize the | p Delete the erroneously recognized device from your computer, |
| device because you connected the camera and | then install the USB driver (pages 79, 84). |
| your computer with the USB cable before you |
|
| installed the “USB Driver” from the supplied |
|
|
| |
|
|
|
Troubleshooting
95