Cyber-shot User Guide
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Top page > Troubleshooting > Troubleshooting > Battery pack and power
Battery pack and power
Cannot insert the battery pack into the camera.
Make sure the direction of the battery pack is correct, and insert it until the battery eject lever is locked.
Cannot turn on the camera.
After inserting the battery pack into the camera, it may take a few moments for the camera to power up.
Make sure that the battery pack is inserted correctly.
The battery pack will discharge by itself even if you do not use it. Charge the battery pack before use.
The battery pack terminals are dirty. Gently wipe away any dirt with a soft cloth. 
Check that the battery pack type is
The power turns off suddenly.
Depending on the camera and battery temperature, the power may turn off automatically to protect the camera. In this case, a message is displayed on the screen before the power turns off.
If you do not operate the camera for a certain period of time while the power is on and [Eco Mode] is set to [Standard] or [Max], the camera turns off automatically to prevent wearing down the battery pack. Turn on the camera again.
The remaining charge indicator is incorrect.
This is caused when you use the camera in an extremely hot or cold location.
Battery capacity decreases over time and through repeated use. If decreased usage time between charges becomes significant, it is probably time to replace it with a new one.
The Power/charge lamp of the camera flashes while charging the battery.
Check that the battery pack type is NP-BN or NP-BN1.
The Power/charge lamp of the camera flashes infrequently when you use a battery pack that has not been used for a long time. In such cases, remove the battery pack from the camera and
For details, see “Battery pack” [Details].
The battery is not charged even if the Power/charge lamp turns off and charging is finished.
This happens when you charge the battery pack in an extremely hot or cold location. Charge the battery pack within the proper charging temperature range of between 10°C to 30°C (50°F to 86°F).
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