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Sony DSC-S750, DSC-S780, DSCS780 Computers, Troubleshooting, Cannot copy images, Cannot play back images on your computer, Your computer does not recognize your camera

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Troubleshooting

ComputersComputer OS compatibility with camera is unknown.

•Check “Recommended computer environment” on page 62 for Windows, and page 73 for Macintosh.

“Memory Stick PRO Duo” is not recognized by a computer with a “Memory Stick” slot.

•Check that the computer and the Memory Stick Reader/Writer support “Memory Stick PRO Duo”. Users of computers and Memory Stick Readers/Writers made by manufacturers other than Sony should contact those manufacturers.

•If “Memory Stick PRO Duo” is not supported, connect the camera to the computer (pages 66 and 73). The computer recognizes the “Memory Stick PRO Duo”.

Your computer does not recognize your camera.

•Turn on the camera.

•When the battery level is low, insert the charged battery pack or use the AC Adaptor (not supplied).

•Set [USB Connect] to [Mass Storage] in the (Setup) menu (page 57).

•Use the dedicated USB cable (supplied) (page 66).

•Disconnect the dedicated USB cable from both the computer and the camera, and connect it again firmly.

•Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your computer.

•Connect the camera directly to your computer without passing through a USB hub or other device (page 66).

Cannot copy images.

•Connect the camera and your computer correctly making a USB connection (page 66).

•Follow the designated copy procedure for your OS (pages 62 and 73).

•When you shoot images with a “Memory Stick Duo” formatted by a computer, you may not be able to copy the images to a computer. Shoot using a “Memory Stick Duo” formatted by your camera (page 53).

After making a USB connection, “Picture Motion Browser” does not start automatically.

•Make the USB connection after the computer is turned on (page 66).

Cannot play back images on your computer.

•If you are using “Picture Motion Browser”, refer to “Picture Motion Browser Guide” (page 65).

•Consult the computer or software manufacturer.

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Contents

DSC-S750/S780 “Instruction Manual” and the “Cyber-shot Step-up Guide” VCLICK Notes on using your camera Table of contents Table of contents Using the Setup screen Viewing images on a TV Using your computer Printing still images Troubleshooting Others Index Basic techniques for better images Focus Basic techniques for better images Hints for preventing blur Camera shake Subject blur Exposure Color On the effects of lighting Quality On “image quality” and “image size” Flash On using the flash Identifying parts Identifying parts Indicators on the screen Indicators on the screen When playing back still images When playing back movies Page Changing the screen display Using the internal memory Using the mode dial Shooting images easily (Auto adjustment mode) 1 Select a mode with the mode dial Still image (auto adjustment mode): Select Movie: 2 Hold the camera steady, keeping your arms at your side Shooting images easily (Auto adjustment mode) If you shoot a still image of a subject that is difficult to focus on W/T Using the zoom Flash (Selecting a flash mode for still images) Macro (Shooting close-up) Using the self-timer To change the still image size Shooting still images (Scene selection) Shooting still images (Scene selection) Scene Selection modes Functions you can use in Scene Selection Viewing/deleting images Viewing/deleting images To view an index screen To delete images in index mode To cancel a selection Using menu items Menu items Shooting menu Shooting menu (EV): Adjusting the light intensity 9 (Focus): Changing the focus method Page (Metering Mode): Selecting the metering mode WB (White Bal): Adjusting the color tones ISO: Selecting a luminous sensitivity Mode (REC Mode): Selecting the continuous shooting method (Flash Level): Adjusting the amount of flash light (Sharpness): Adjusting the sharpness of the image (Setup): Changing Setup items Viewing menu Viewing menu -(Protect): Preventing accidental erasure To protect images in single image mode To protect images in index mode To cancel the protection To cancel protection of all images in the folder DPOF: Adding a Print order mark (Print): Printing images using a printer (Slide): Playing back a series of images (Resize): Changing the image size of a recorded image (Rotate): Rotating a still image Trimming: Recording an enlarged image Using Setup items Camera Camera Function Guide Red Eye Reduction Auto Review Internal Memory Tool For details on the operation 1 page Internal Memory Tool To cancel formatting Memory Stick Tool Memory Stick Tool Change REC. Folder To cancel changing the recording folder Copy To cancel copying Setup1 Setup2 Setup2 Clock Set To cancel the clock setting Viewing images on a TV On TV color systems NTSC system PAL system PAL-Msystem PAL-Nsystem Enjoying your Windows computer Recommended computer environment Installing the software (supplied) Installing the software (supplied) On the “Picture Motion Browser” (supplied) Copying images to your computer using the “Picture Motion Browser” Copying images to your computer using the “Picture Motion Browser” Copying images to a computer Viewing images on your computer 2 Import the images To delete the USB connection Image file storage destinations and file names Example: viewing folders on Windows XP Page Copying images to a computer without “Picture Motion Browser” Copying images to a computer -WindowsXP/Vista Copying images to a computer without “Picture Motion Browser” 3 Click [Open folder to view files] 4 Double-click[DCIM] For Windows 2 Copy the image file to the “Memory Stick Duo” folder in the following order Using your Macintosh computer Copying and viewing images on Using your Macintosh computer Technical Support Viewing “Cyber-shot Step-upGuide” How to print still images Printing images directly using a PictBridge compliant printer Printing images directly using a PictBridge compliant printer Stage 2: Connecting the camera to the printer 1 Connect the camera to the printer 2 Turn on your camera and the printer Stage 3: Printing 2 Select print settings with v/V/b/B [Index] [Size] [Date] [Quantity] Page Printing at a shop Printing at a shop Marking in index mode 1 Display the index screen (page 29) 4 Select [Select] with v/V, then press z 5 Select the image you want to mark with v/V/b/B, then press z Troubleshooting Battery pack and power Cannot insert the battery pack Cannot turn on the camera The power turns off suddenly The remaining charge indicator is incorrect Shooting still images/movies Cannot record images The subject is not visible on the screen The image is out of focus Zoom does not work Fuzzy specks appear in images shot using the flash The close-upshoot function (Macro) does not work The date and time are not displayed Cannot insert dates on images The screen is too dark or too bright The eyes of the subject come out red Dots appear and remain on the screen Cannot shoot images in succession Viewing images Cannot play back images Computers Computer OS compatibility with camera is unknown Your computer does not recognize your camera Cannot copy images Cannot play back images on your computer Cannot print an image Images once copied to a computer cannot be viewed on the camera “Memory Stick Duo” Cannot insert a “Memory Stick Duo” You have formatted a “Memory Stick Duo” by mistake Printing Images are printed with both edges cut off Cannot print images with the date inserted PictBridge compliant printer A connection cannot be established Printing is canceled Cannot insert the date or print images in the index mode “---- -- --”is printed on the date-insertedpart of the image Cannot select the print size Cannot print the image at the size selected The lens gets fogged The lens does not move when you turn off the camera The camera becomes warm when you use it for a long time The Clock Set screen appears when you turn on the camera You want to change the date or time Warning messages Warning messages Cannot record File error File protect Image size over Using the camera abroad — Power sources On the “Memory Stick Duo” On the “Memory Stick Duo” Notes on using the Memory Stick Duo Adaptor (not supplied) Notes on using “Memory Stick PRO Duo” (not supplied) On the battery pack On the battery charger Index Index