Additional Information

Troubleshooting

If you experience any of the following difficulties while using the player, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer.

Power

The power is not turned on.

,Check that the AC power cord is connected securely.

Picture

There is no picture/picture noise appears.

,Re-connect the connecting cord securely.

,The connecting cord is damaged.

,Check the connection to your TV (page 19) and switch the input selector on your TV so that the signal from the player appears on the TV screen.

,The disc is dirty or flawed.

,If the picture output from your player goes through your VCR to get to your TV or if you are connected to a combination TV/ VIDEO player, the copy-protection signal applied to some DVD programs could affect picture quality. If you still experience problems even when you connect your player directly to your TV, try connecting your player to your TV’s S VIDEO input (page 19).

,You have set “COMPONENT OUT” in “SCREEN SETUP” to “PROGRESSIVE” even though your TV cannot accept the signal in progressive format. In this case, set the COMPONENT VIDEO OUT/SCAN SELECT switch on the rear panel of the player to INTERLACE. “COMPONENT OUT” in “SCREEN SETUP” is automatically set to “INTERLACE,” and reset the COMPONENT VIDEO OUT/ SCAN SELECT switch to SELECTABLE. Normally leave the switch in this position when using the COMPONENT VIDEO OUT jacks.

,Even if your TV is compatible with progressive format 480p signals, the image may be affected when you set “COMPONENT OUT” to “PROGRESSIVE.” In this case, set “COMPONENT OUT” to “INTERLACE.”

The picture does not fill the screen, even though the aspect ratio is set in “TV TYPE” under “SCREEN SET UP.”

,The aspect ratio of the disc is fixed on your DVD.

Sound

There is no sound.

,Re-connect the connecting cord securely.

,The connecting cord is damaged.

,The player is connected to the wrong input jack on the amplifier (receiver) (page 24, 25, 26).

,The amplifier (receiver) input is not correctly set.

,The player is in pause mode or in Slow- motion Play mode.

,The player is in fast forward or fast reverse mode.

,If the audio signal does not come through the DIGITAL OUT (COAXIAL or OPTICAL) jack, check the audio settings (page 91).

,Super Audio CD audio signals are not output from the digital jack.

Sound distortion occurs.

,Set “AUDIO ATT” in “AUDIO SETUP” to “ON” (page 90).

The volume is low.

,The volume is low on some DVDs. The volume may improve if you set “AUDIO DRC” to “TV MODE” (page 90).

,Set “AUDIO ATT” in “AUDIO SETUP” to “OFF” (page 90).

The surround effect is difficult to hear when playing a Dolby Digital, or DTS sound track.

,Check the speaker connections and settings (page 26, 28, 91).

,5.1 channel sound is not recorded on the disc being played.

Information Additional

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