Sony External USB Troubleshooting, Specifications, A few words about the USB interface, Symptom

Troubleshooting

Problems installing or operating the CD-RW drive? Please review:

1Has the prescribed installation procedure been followed?

2Please verify the power supply cable is attached to drive and that the tray responds to the eject button.

3See the "Troubleshooting Table” section below.

A few words about the USB interface

Because the USB interface allows for connection and disconnection while the computer is running, it is easy to overlook whether the unit is connected. Please assure the unit is connected before conducting other troubleshooting steps.

Troubleshooting table

Symptom	Question	Actions
Cannot access the	Are both ends of the	WINDOWS: Use the Device
device through	USB connected?	Manager in the Windows Control
software?		Panel to verify the drive is “seen”.
	Power switched on?	MAC: Use the CD Software to
		verify the drive is “seen”.
	Power cable connected?	Once the connections are verified
		restart the computer.
		Always verify that cable
		connections are seated properly
		by taking the connector off and
		reseating. Improper connections
		are the most common point of
		failure with peripheral devices.
No free USB port		Purchase a USB hub
		(powered version preferred)

Service contacts in Europe

Should further support or service be required, please contact the local technical support professionals.

For Europe (German or English) contact the hotline at:

Tel.: +49 (0) 2389 - 951047 or SONY-HOTLINE@SUPLIE.COM (Monday – Thursday, 8:00 am – 4:30 pm / Friday, 8:30 am – 2:00 pm)

For DK, N, SW & FIN, please call: Tel. +47 (0) 6281 8666 (Monday – Friday, 8:30 am to 4:00 pm Norwegian time)

Within the UK, please call: Tel. 0870 900 8166 (Monday – Friday, 8:45 am to 5:00 pm)

For France, please call: +33 (0) 155 870 866

(Monday – Friday, 9:00 am to 6:00 pm) or E-Mail: sony_hl@nati.fr

For Italy: Tel.: (+39) 02-61838500

(Monday – Friday, 8:30 am – 12:45 pm and 2:00 pm – 4:30 pm) or e-mail: servizio.consumatori@ccmail.eu.sony.co.jp

All this information and more can be downloaded at:

http://www.sony-cp.com/cd-rw

Specifications

■ General
Data transfer rate
Sustained	6X max (900 kB/s)
Burst	1.2 MB/s
■ Environmental conditions
Humidity	10% to 90% (Max. wet bulb 29°C)
Atmosphere	Non-condensing
Temperature	5° C to 45° C (41° F to 113° F)
Non-operating / Storage
Temperature	-30°C to 50°C (-22° F to 122° F)
■ Mass	2.24 kg
■ Dimensions	205 x 66 x 277 mm

Design and specifications are subject to change without notice.

20 Troubleshooting / Specifications Specifications 21