BAdditional information

Troubleshooting

This section provides information related to the most common problems encountered by users of this product and their solutions. Check the points listed here before contacting your dealer or an authorized service center. Also refer to the documentation of your computer.

Hint

If the internal battery needs charging or if an error occurs while using the unit, the four indicators and COPY button on the front of the unit show the current condition. For details on lighting patterns, see “Meaning of the indicators” (page 44).

Battery/power supply

Symptom

Cause/remedy

 

 

The unit does not start.

c The internal battery may be depleted. Connect

 

the AC power adapter and charge the battery

 

(page 13).

 

 

The unit turns on briefly, but

c Even when the internal battery is fully charged,

then turns off again.

it gradually loses charge if the unit is not used

 

for an extended period of time, which can lead

 

to reduced operating time. If you do not use the

 

unit for a while, charge it before using the unit.

 

c When the unit is shipped, the internal battery is

 

not fully charged. It may therefore be empty by

 

the time you receive it.

 

c When using the unit on internal power at low

 

temperatures, usage time may be radically

 

reduced (page 13).

 

c The performance of the internal battery

 

gradually deteriorates, depending on the number

 

of times it is charged, usage time, and storage

 

period. Therefore, operating time may be

 

reduced even if the battery is fully charged. This

 

may mean that the battery needs to be replaced.

 

Contact your dealer or an authorized service

 

center regarding battery replacement.

 

 

The unit turns off unexpectedly.

c When the unit is used stand-alone, it turns off

 

automatically after remaining idle for five

 

minutes, whether operating on internal power or

 

through the AC power adapter. Restart the unit

 

(page 20).

 

 

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