59GB
Additional Information
If you experience any of the following
difficulties while using the system, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should any
problem persist, consult your nearest Sony
dealer.
When you install the S-AIR sub unit (optional),
in the event of a problem with the S-AIR
function, have a Sony dealer check the entire
system together (main unit and S-AIR sub unit).

General

The power is not turned on.
• Check that the AC power cord (mains lead)
is connected securely.
If “PROTECTOR” and “PUSH POWER”
appears alternately in the front panel display.
Press ?/1 to turn off the system, and check
the following item after “STANDBY”
disappears.
• Is anything blocking the ventilation holes of
the system?
After checking the above and fixing any
problems, turn on the system. If the cause of
the problem cannot be found even after
checking the above, consult your nearest
Sony dealer.
Dolby Digital or DTS multi channel sound is
not reproduced.
• Check that the playing Blu-ray Disc, DVD,
etc., is recorded in Dolby Digital or DTS
format.
• Check the audio setting (settings for the
audio output) of the connected component.
The surround effect cannot be obtained.
• Change to another input by pressing the
input button (TV, BD, DVD, SAT/CATV,
DIGITAL 1, DIGITAL 2, TUNER/BAND,
or DMPORT) on the remote, and then go
back to the input you want to check. If
“2.0ch” or “1.0ch” is displayed in the front
panel display, the signal is stereo or
monaural and does not include multi channel
sound. If “5.1ch,” etc., is displayed, the
signal is multi channel, but the surround
effect may be low depending on the program
or disc.
• Depending on the digital signal, the
surround processing may not work
(page 27).
No sound or only a very low-level sound is
heard from the speakers.
•Press 2 + and check the volume level.
• Press or 2 + to cancel the muting
function.
• Press SOUND FIELD and check the
selected sound field.
• Depending on the source, the sound effect of
the speakers may be less noticeable.
• Check the speaker connection (page 11).
The sound comes out only from the speaker,
not the subwoofer.
• Depending on the disc, the sound may come
from the speaker only.
The sound is delayed compared to the image
of the TV.
• Set “A/V SYNC” to 0 ms when “A/V
SYNC” is set to between 10 ms or 200 ms
(page 45).

Connected components

There is no sound or only a very low-level
sound no matter which component is selected.
• Check that this system and components are
connected correctly and securely.
• Check that both this system and the selected
component are turned on.
There is no sound from the selected
component.
• Check that the component is connected
correctly to the audio input jacks for that
component.
• Check that the cords are fully inserted into
the jacks on both the component and this
system.
• Check that the component is selected
correctly.

Additional Information

Troubleshooting

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