Sony KDL50W800B, KDL60W850B Troubleshooting

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Setting the IR Blaster

Running Initial Set-up

Support

Checking Sony contact information

Uploading operation history

Software Update

Updating broadcast/service software

Updating the TV’s software

Troubleshooting

Self Diagnostics

Power Symptoms

Picture/Screen Symptoms

Broadcast Reception Symptoms

3D Picture/Glasses Symptoms

Sound Symptoms

Connected Device Symptoms

Network Connectivity Test Results

Network/Application Symptoms

Home Network Symptoms

Remote Control Symptoms

Touchpad Remote Control Symptoms

Bluetooth Mouse Symptoms

Screen mirroring Symptoms

One-touch mirroring Symptoms

TV SideView Symptoms

Photo Share Symptoms

Notes

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Contents

Main Table Of Contents Page Page Page Page Basic Operations Parts Description Watching TV Enjoying Movies/Music/Photos Using Internet Services and Applications Watching TV with Friends Far and Near Using Other Devices Using BRAVIA Sync Devices Useful Functions Connecting to the Internet Using Home Network Configuring Various Settings Page Troubleshooting i-Manual Print Font Size How to Use Bookmarks To save a page To access the bookmarked page To return to the previous screen To remove a bookmark Basic Operations Parts Description Watching TV Enjoying Movies/Music/Photos Using Internet Services and Applications Watching TV with Friends Far and Near Using Other Devices Using BRAVIA Sync Devices Useful Functions Connecting to the Internet Using Home Network Configuring Various Settings Page Troubleshooting i-Manual Print Font Size How to Use Remote Two Remote Controls Using the IR Remote Control To return to the previous screen Using the Touchpad Remote Control OPTIONS button Operating Functions by the Color Buttons Related Information i-Manual Print Font Size Finding Contents More Easily (Discover Screen) 1 . 2 . 3 . To change the Discover settings Page Home Menu Screen 1 . 2 . 3 . 4 . The content is played back. Categories in the Home Menu Icons in the Home Menu Related Information Adjusting various picture settings (e.g. picture brightness/color) 2 . Page Page Page How to Use the i-Manual Searching for Information 1 . 2 . 3 . 4 . To go to the main page To close the i-Manual Displaying the Page Again While Operating the TV Saving Frequently Viewed Pages (Bookmark) Watch Connected Device Enjoying a Chat with Your Friends while Watching TV 2 . 3 . To view the program in full screen To enter a search keyword i-Manual Print Font Size Using Applications 2 . 3 . To add an application to [My Apps] Page Front Illumination LED Page Control buttons on the rear Terminals on the rear (bottom) Terminals on the rear (center) Page Terminals on the rear (right) Top Upper Middle Lower Bottom Upper Lower Displaying the Screen Key Pad 1 . 2 . Selecting Channels Page Enjoying Football More 1 . i-Manual Print Font Size Using the TV Guide Search Function 2 . 3 . To search for TV programs by entering a keyword. i-Manual Print Font Size Watching in 3D (This function is available depending on your model/region/country.) TV and Active 3D Glasses communication range Page To turn off the Active 3D Glasses To use the Active 3D Glasses with another TV To deactivate the 3D effect To adjust the 3D settings To replace the battery Page i-Manual Print Font Size Displaying picture-in-picture (PIP) 1 . 2 . To move the inset window Available Combinations of Two Pictures Page i-Manual Print Font Size Displaying left-and-right pictures (P&P) 1 . 2 . To change the picture size Available Combinations of Two Pictures Page Display information Subtitles/Closed captions Screen format/Wide mode Available Options (4:3 Original Source) Available Options (16:9 Original Source) Page Audio (for analog mode) 2 . Enjoying Movies 1 . 3 . Enjoying Music 1 . 3 . Enjoying Photos 1 . 3 . i-Manual Print Font Size Browsing Websites 1 . 3 . To change the character size Page i-Manual Print Font Size Watching Internet Videos 1 . 3 . To seek forward/backward in video content To avoid video/sound interruption To update Internet Video content services Performing initial setup 3 . 4 . Page Making a call 3 . 4 . About the status icons in the contact list About the status icons in the call history list To call by entering a phone number To add contacts to the contact list To receive a call To use call options during a call To end a call HDMI connection Component video connection Composite connection Digital Still Camera/Camcorder 1 . 2 . 3 . i-Manual Print Font Size USB Device 1 . 2 . 3 . To check the supported file formats Codec List Page PC Corresponding PC input signal Page HDMI connection 1 . 2 . Optical audio connection 1 . 2 . 3 . 4 . Audio cable connection 1 . 2 . 3 . 4 . i-Manual Print Font Size MHL Device (Smartphone, Tablet, etc.) 1 . 2 . To switch to the MHL input automatically To charge an MHL device Page Wireless Subwoofer (Optional) 1 . 2 . 3 . 4 . 2 . The recommended values for your TV have already been set. Playable File Formats (DLNA, USB devices, etc.) Checking supported file formats i-Manual Print Font Size Setting BRAVIA Sync 1 . 3 . 4 . To not turn off the connected device automatically when turning off the TV Available BRAVIA Sync Operations BD/DVD player AV amplifier Video camera Using the Sync Menu 1 . 2 . Available Items Page Setting Buttons to Control an HDMI/MHL Device Page Displaying the BRAVIA Sync Device List Selecting a picture and sound setting suitable for the content 2 . Page Automatically adjusting picture brightness according to ambient light 2 . i-Manual Print Font Size Adding Favorite Applications 1 . 2 . To access items added to [My Apps] To remove an item from [My Apps] Current View Information Search 2 . 3 . 4 . To operate the search result Keyword Search 2 . 3 . 4 . Saving power by picture brightness 2 . Page Saving power by automatically adjusting the backlight drive 2 . Turning the TV off by monitoring idle time 2 . Turning the TV off by monitoring input signal 2 . Setting the current time manually 2 . 3 . Setting the on timer 2 . 3 . Setting the sleep timer 2 . i-Manual Print Font Size Wireless Connection (Built-in Wireless LAN) 1 . 3 . 5 . To turn off the built-in wireless LAN Page Wired Connection (with a LAN Cable) 1 . 3 . 5 . Page Setting IPv6 3 . Page i-Manual Print Font Size Playing Content on a PC 1 . 3 . To check the supported file formats Page Enabling the renderer function Allowing/blocking access from controller Making advanced renderer settings Selecting servers to display 2 . Checking the server connection 2 . 3 . i-Manual Print Font Size Connecting via Wi-Fi Direct (without a wireless router) 2 . 3 . 4 . 5 . If the connection does not succeed To connect another device To change the name of the TV shown on the connected To list connected devices/deregister devices To display dialog when attempting to connect a device with the TV To change the band setting (for experts) Page Playing Content with the Renderer Function 1 . 2 . i-Manual Print Font Size Using a Smartphone/Tablet as a Remote Available operations using the mobile device with the TV SideView application installed 1 . 2 . 3 . 4 . To turn on the TV from TV SideView on your mobile Displaying the Smartphones Screen on the TV (One-touch mirroring) 1 . 2 . To optimize the One-touch mirroring function (for experts) i-Manual Print Font Size Displaying the Smartphones Screen on the TV (Screen mirroring) 1 . 2 . To change the name of the TV shown on the connected To list connected devices/deregister devices To display dialog when attempting to connect a device with the TV To change the band setting (for experts) Page Sharing Photos 1 . 2 . 3 . 4 . menu. Select [Save] to save the photo. You can tap to view the photo on the TV screen again. Selecting picture mode 1 . 3 . Page Locking picture adjustment 2 . Setting the screen size/position 2 . Available Options (for inputs other than a PC) Available Options (for PC input) Page Adjusting various sound settings (e.g. bass/treble/balance) 2 . Page Setting the sound according to the TV position 2 . Checking signal information 2 . Selecting the cable/antenna signal Tuning channels automatically 2 . 3 . Adding digital channels 2 . 3 . Setting channels to surf with the CH +/- buttons 3 . 4 . Editing channel labels 2 . 3 . Fine adjusting analog channels 2 . 3 . 4 . 5 . 6 . Setting the information banner 2 . Setting closed captions 2 . Setting the parental lock password 2 . 3 . i-Manual Print Font Size Setting a viewing restriction 2 . 3 . To download digital rating data (available depending on your region/country) Page Blocking specific channels 2 . 3 . Turning off the key tone of remote control operations 2 . Turning off the start-up logo 2 . Turning on/off and adjusting the brightness of the illumination 2 . Setting the menu language 2 . Setting your region 2 . Setting Touchpad Remote Control 1 . 2 . 3 . Setting a Bluetooth Device 2 . 3 . Selecting speakers to output sound 2 . Outputting sound from headphones or another audio system 2 . Controlling the volume of an audio system with the TVs remote control 2 . Setting the headphone speaker link 2 . Setting sound for Home Theater Control 2 . Managing external inputs 3 . Switching the video input 2 . Making detailed settings of video input 2 . Page Setting the IR Blaster 2 . 3 . Running Initial Set-up 2 . 3 . Checking Sony contact information 2 . Uploading operation history 2 . Updating broadcast/service software 2 . Updating the TVs software 2 . Self Diagnostics How to check if the TV is working properly. Power Symptoms The TV turns off automatically. The TV turns on automatically. Picture/Screen Symptoms Picture quality is not as good as viewed at the store. Distorted picture. Page Suddenly the picture becomes small. A black box appears on the screen. Black bands appear at the edges of the screen. Page Broadcast Reception Symptoms Check these things first to troubleshoot your TV reception. Ghosting or double images appear. Page Page 3D Picture/Glasses Symptoms 3D pictures are not displayed. The 3D effect is weak. Page Page Sound Symptoms No sound but good picture. Audio noise. No audio or low audio with a home theater system. Distorted sound. Page Connected Device Symptoms No picture from a connected device. You cannot select a connected device in the Home Menu. Page Network Connectivity Test Results The test results are Failed/Failed/Failed. The test results are OK/Failed/Failed. Page Network/Application Symptoms Sometimes video streaming quality is poor when using the wireless LAN. Wireless LAN connection fails or radio reception conditions are poor. Page Page Home Network Symptoms Your TV cannot connect to the server. A message appears stating that the TV cannot connect to your network. Server is inaccessible. Page Remote Control Symptoms The remote does not operate. Touchpad Remote Control Symptoms Touchpad Remote Control does not operate, or does not operate properly. The batteries drain quickly. Page Bluetooth Mouse Symptoms Operation cuts out, or a device does not work. Screen mirroring Symptoms What kind of devices can be connected to use the Screen mirroring function? The TV cannot connect to a Miracast device. Video or sound sometimes cuts out. Page One-touch mirroring Symptoms One-touch mirroring does not work./Target device cannot be recognized. TV SideView Symptoms Page Photo Share Symptoms Supported Photo Format Notes Supported Codec for DLNA / USB device DLNA/USB Codec Suportado para dispositivo DLNA/USB Photo Foto Music Msica Video Vdeo Page Page Page Page External Subtitle Legenda Externa