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Welcome SETUP Other InfoSETUP SETUPOther Info
Contacting Sony
If, after reading these operating instructions, you have additional
questions related to the use of your Sony television, please call our
Customer Information Services Center at 1-800-222-SONY (7669) (US
residents only) or (416) 499-SONY (7669) (Canadian residents only).
Before calling Sony customer support, please write down the model
and serial numbers of your TV. You’ll find this information on the
front cover of this manual.
Troubleshooting
If you are having problems with your TV, you can reset all the TV’s
settings to their original factory default settings, as follows.
1Turn on t he T V.
2Hold down the RESET button on the remote control.
3Press the POWER button on the front panel of the TV.
4Release the RESET button on t he remote control.

Twi n Vie w

✍Notice: The following procedure resets all custom settings, channel lists,
etc., to the factory default settings.
Problem Possible Remedie s
I cannot get Twin View to
work
❏If you are using a cable box to unscramble all channels (as shown on
page 22), you cannot use the Twin View feature. This is because the cable
box can unscramble only one channel at a time. But if you need the cable
box to unscramble only some (usually premium) channels, you can use
Twin View for unscrambled channels if you connect both a cable and cable
box, as shown on page21.
❏You can use Twin View to view a signal from a different source that is
connected to the TV's A/V jacks (such as a VCR or DVD player) in the
second window by pressing the TV/VIDEO button while in Twin View.
❏Sources connected to the CABLE, VIDEO 5, VIDEO 6, and VIDEO 7 inputs,
as well as digital sources, display in the left Twin View window, but not the
right.
There is no Twin View
window, or it is just static
❏Be sure the Twin View window is set to a video input or ch annel that has a
signal airing .
❏You might be tuned to a video input w ith nothing connected to it. Try
cycling through the video inpu ts by pressing the TV/VIDEO button.
Twin View cannot display
anything but TV channels
❏Try cycling through the video inputs by pressing the TV/VIDEO button.
Check that the Video Label option is not set to Skip. (See the Setup Menu on
page 104.)
Twin View displays the same
program in both windows
❏Both Twin View windows might be set to th e same channel. Try changing
channels in either window.
AX1 PJ.book Page 109 Wednesday, April 30, 2003 2:13 PM