Contacting Sony

If, after reading these operating instructions, you have additional questions related to the use of your Sony television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (US residents only) or (416) 499-SONY (7669) (Canadian residents only).

Before calling Sony customer support, please write down the model and serial numbers of your TV. You’ll find this information on the front cover of this manual.

Troubleshooting

If you are having problems with your TV, you can reset all the TV’s settings to their original factory default settings, as follows.

✍Notice: The following procedure resets all custom settings, channel lists, etc., to the factory default settings.

1Turn on the TV.

2Hold down the RESET button on the remote control.

3Press the POWER button on the front panel of the TV.

4Release the RESET button on the remote control.

Twin View

Problem

Possible Remedies

I cannot get Twin View to

❏

If you are using a cable box to unscramble all channels (as shown on

work

 

page 20), you cannot use the Twin View feature. This is because the cable

 

 

box can unscramble only one channel at a time. But if you need the cable

 

 

box to unscramble only some (usually premium) channels, you can use

 

 

Twin View for unscrambled channels if you connect both a cable and cable

 

 

box, as shown on page 18.

 

❏

You can use Twin View to view a signal from a different source that is

 

 

connected to the TV's A/V jacks (such as a VCR or DVD player) in the

 

 

second window by pressing the TV/VIDEO button while in Twin View.

 

❏

Sources connected to the AUX, VIDEO 5, VIDEO 6, and VIDEO 7 inputs, as

 

 

well as digital sources, display in the left Twin View window, but not the

 

 

right.

 

 

 

There is no Twin View

❏

Be sure the Twin View window is set to a video input or channel that has a

window, or it is just static

 

signal airing.

 

❏

You might be tuned to a video input with nothing connected to it. Try

 

 

cycling through the video inputs by pressing the TV/VIDEO button.

 

 

 

Twin View cannot display

❏

Try cycling through the video inputs by pressing the TV/VIDEO button.

anything but TV channels

 

Check that the Video Label option is not set to Skip. (See the Setup Menu on

 

 

page 73.)

 

 

Twin View displays the same ❏

Both Twin View windows might be set to the same channel. Try changing

program in both windows

 

channels in either window.

 

 

 

SETUP

Info Other

SETUP

Info Other

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