Other Information

Troubleshooting

If you have a problem with your TV, try the suggestions below. If the problem persists, see “Contacting Sony” at the end of this section.

General

Problem

I want to reset the TV to the factory settings

Possible Remedies

❏Turn on the TV. While holding down the RESET button on the remote control, press the POWER button on the TV front panel. The TV will turn itself off, then back on again. Release the RESET button.

The TV is dirty

❏ Clean the TV with a soft dry cloth. Never use strong solvents

 

such as thinner or benzine, which might damage the finish of

 

the cabinet.

 

 

I lost the parental

❏ In the password screen, enter the following master password:

control password

4357. After using the master password, you must create a new

 

password. You cannot use the master to unlock currently

 

blocked channels.

 

 

There is a black box

❏ You have selected a text option in the Setup menu (page 34) and

on the screen

no text is available. To turn off this feature, select Off in the

 

Caption Vision option. If you were trying to select closed

 

captioning, select CC1-4 instead of Text1-4.

 

 

There was a blackout

❏ Press the POWER button on your remote control or on the TV

or power outage, and

front panel. If the problem persists, see “Contacting Sony“ at the

now the TV won't turn

end of this section.

on and the timer LED

 

is flashing

 

 

 

The digital cable box

❏ If you are connecting a VCR and digital cable box using a

does not work

splitter, as described in page 9, you must use a special bi-

 

directional splitter (5-900Mhz mininum) that is designed to

 

work with your digital cable box.

Information Other

I can’t connect the DVD player using component video outputs (YPBPR)

❏You must set up your DVD player before you can connect it using component video outputs (YPBPR). Disconnect the DVD player and set it up, referring to the DVD manual for instructions. Then, connect it to the TV again following the instructions in “Connecting a DVD Player using Component Video“ on page 14.

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