Troubleshooting

Consult the table below; it suggests solutions to specific problems.

ProblemWhat it could beWhat you can do

You want to restore the TV's

 

• First, turn the TV on. Then while pressing the RESET

factory settings

 

button on the remote control, press the POWER button

 

 

on the TV. The TV will turn itself off and then back on.

 

 

When the TV turns on again, all settings will be reset, and

 

 

the initial setup screen will appear.

 

 

 

A red light keeps flashing on the

• Your TV may need service.

• Call your local Sony service center.

TV for more than a few seconds

 

 

TV makes a noise when turned on

• This is a normal function of your TV.

 

 

 

 

Screen is not lit and there is no

• Power cord may not be plugged in.

• Check your power cord.

sound

• Remote control batteries may not be inserted correctly.

• Re-insert the batteries in your remote control.

 

• TV/VIDEO setting may be incorrect.

• Press TV/VIDEO until you receive a channel.

 

• Current program may exceed PARENTAL

• Check your PARENTAL CONTROL settings, (page 31).

 

CONTROL settings.

 

 

 

 

Poor or no picture (screen lit),

• VIDEO menu settings may not be adjusted correctly.

• Readjust your VIDEO menu settings, (page 22).

good sound

• Antenna/cable connections may be faulty.

• Check your VIDEO LABEL settings, (page 25).

 

• VIDEO LABEL inputs may be set to WEB. (This

 

 

label darkens the screen for ideal WebTV viewing)

 

 

 

 

Good picture, no sound

• Sound may be set to MUTING.

• Press MUTING.

 

• Your TV may be set to SAP.

• Check the MTS setting in the AUDIO menu, (page 23).

 

• SPEAKER may not be set correctly.

• Check your SPEAKER settings, (page 23).

 

 

 

No color

• Color settings may not be adjusted correctly.

• Adjust the COLOR settings in the VIDEO menu, (page 22).

 

 

 

Only snow and noise appear on

• CABLE may not be set correctly in the CHANNEL

• Ensure that you have selected the correct CABLE mode in

the screen

SET UP menu.

the CHANNEL SET UP menu, (page 26).

 

• Antenna/cable connections may not be correct.

• Press ANT on your remote control to change the input

 

• TV may be set to AUX mode.

mode, (page 16).

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