Other Information

Troubleshooting

Problem

Possible Remedies

 

 

 

No picture

If your TV does not turn on, and a red light keeps flashing, your TV may

(screen not lit), no sound

 

need service. Call your local Sony Service Center.

 

Make sure the power cord is plugged in.

 

Push the power button on the front of the TV.

 

Check to see if the TV/VIDEO setting is correct: when watching TV, set to

 

 

TV, and when watching connected equipment, set to VIDEO 1, 2, 3, or 4.

 

Try another channel. It could be station trouble.

 

 

 

Remote control

Batteries could be weak. Replace the batteries.

does not operate

Press TV (FUNCTION) when operating your TV.

 

Make sure the TV’s power cord is connected securely to the wall outlet.

 

Locate the TV at least 3-4 feet away from fluorescent lights.

 

Check the orientation of the batteries.

 

 

 

Dark, poor or no

Adjust the Picture setting in the Video menu (see page 26).

picture (screen lit),

Adjust the Brightness setting in the Video menu (see page 26).

good sound

Check antenna/cable connections.

 

 

 

 

Good picture,

Press MUTING so that “MUTING” disappears from the screen (see page 40).

no sound

Make sure Speaker is set to ON in the Audio menu (see page 27).

 

 

 

Cannot receive upper

Change Cable to OFF (see page 29).

channels (UHF) when using

Use Auto Program in the Channel menu to add receivable channels that are

an antenna

 

not presently in TV memory (see page 29).

 

 

 

No color

Adjust the Color settings in the Video menu (see page 26).

 

 

Only snow and noise appear

Check the antenna/cable connections.

on the screen

Make sure the channel is broadcasting programs.

 

Press ANT to change the input mode (see page 40).

 

 

 

Dotted lines

Adjust the antenna.

or stripes

Move the TV away from noise sources such as cars, neon signs, or hair-

 

 

dryers.

 

 

 

TV is fixed to one channel

Use Auto Program in the Channel menu to add receivable channels that are

 

 

not presently in TV memory (see page 29).

 

Check your Channel Fix settings (see page 29).

 

 

 

Double images or ghosts

Use a highly directional outdoor antenna or a cable (when the problem is

 

 

caused by reflections from nearby mountains or tall buildings).

 

 

 

Cannot operate menu

If the item you want to choose appears in gray, you cannot select it.

 

 

Cannot receive any channels

Use Auto Program in the Channel menu to add receivable channels that are

when using cable TV

 

not presently in TV memory (see page 29).

 

Check your cable settings.

 

Make sure Cable is set to ON in the Channel menu (see page 29).

 

 

 

46