Troubleshooting

This section describes how to solve common problems you may encounter when using your CLIE handheld. Many problems have simple solutions, so try these suggestions before you call Sony Customer Information Services Center.

Symptom

Cause/Remedy

The application I specified does not

MS Gate or MS Autorun is running.

start automatically, even when I

t When these applications are running, the

have inserted the Memory Stick

auto-run function does not work.

media.

If MS Gate or MS Autorun is not running, check

 

the history log for possible problems.

 

There is very little free memory available

 

t When there is very little free memory available

 

(approximately less than 6 KB), Memory Stick

 

Autorun will not display the history log in order

 

to prevent a system crash. Check the free memory

 

from the Home screen, by tapping the Menu icon,

 

App, and then Info.

The auto-run setting file is invalid.

tThe auto-run setting file was made in a different version of MS Autorun or has become corrupted. Recreate the setting using MS Autorun.

The specified application or database file is not

stored in the Memory Stick media.

tCopy the required application and database files to the Memory Stick media.

There is not enough free memory on your CLIE

handheld.

tThe free memory required to run the auto-run function must be 1.1 times the size of the application.

The Memory Stick media is not working properly.

tYour Memory Stick media may be damaged and should be discarded. Always use undamaged Memory Stick media.

An application that automatically changes the image, such as a game or an image viewer, is running.

tAfter opening the Home screen, reinsert the Memory Stick media.

21