Troubleshooting
If you experience any of the following difficulties while using Network Walkman, use this troubleshooting guide to help you remedy the problem. Should any problem persist, consult your nearest Sony dealer. For trouble concerning operations while connecting with your computer, please refer to the supplied software‘s online help “Troubleshooting” contents, too.
To reset the player
If Network Walkman does not operate normally or if there is no sound, even after checking the troubleshooting guide below, remove the battery, then
What happened ?
On playback
Symptom | Cause/Remedy |
There is no sound. | c Adjust the volume. (page 15) |
| c Connect the headphones securely to the headphones jack. |
The controls on the player do not | c If the player is connected to the computer, disconnect it. |
work. | c Make sure that the Hold function is deactivated (page 21). |
| |
| c Condensation may have developed inside the player. Allow it |
| to sit for about 2 or 3 hours. |
| c If the battery is weak, replace it with a new one. |
| c Check that the battery is inserted correctly. |
The volume does not increase. | c Cancel the AVLS function. (page 19) |
Sound is distorted. | c Record with a higher bps value. (page 14) |
There is no sound from the right | c Make sure that the headphones plug is connected securely. |
channel of the headphones. |
|
Playback has stopped suddenly. | c The battery is exhausted. You need to change it. (page 9) |
On the display window
Symptom | Cause/Remedy |
“s” appears instead of the album | c Use the OpenMG Jukebox to rename the title with characters |
title. | which can be displayed on the player. |
|
|
On the connection with the computer and the supplied software
Symptom | Cause/Remedy |
The software cannot be installed. | c Check your system. (page 6) |
The installation does not begin | c Run the Setup.exe. file on the supplied |
automatically. |
|
“CONNECT” does not appear in the display window when connecting to the computer with the supplied dedicated USB cable.
cPlease wait for the authentication of the OpenMG Jukebox (page 32) to be finished.
cIf another software is active on your computer, wait for a while, then reconnect the dedicated USB cable. If the problem persists, disconnect the dedicated USB cable, restart your computer, then connect the dedicated USB cable to your computer again.
cMake sure the dedicated USB cable is correctly connected.
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