Symptom

Cause/Remedy

The computer does not identify the player when it is connected to the computer.

cMake sure the dedicated USB cable is correctly connected. (page 12)

The computer/player do not

c If you are connecting both devices with a USB hub or a USB

operate normally when connected.

extension cable, normal operation is not guaranteed. Please use

 

only the supplied dedicated USB cable.

“Failed to authenticate the portable

c You cannot use this player anymore. Please contact your

player” appears on the display when

nearest Sony dealer.

the player is connected to the computer.

 

 

 

Cannot Check-Out.

c The dedicated USB cable is not fully plugged in. Disconnect the

 

dedicated USB cable and re-connect it.

 

c A song cannot be Checked Out more than three times. Check

 

the song back in from one of your other portable players so that

 

Checking Out is enabled again.

 

 

There are only a few songs I can

c The free memory space of Network Walkman may be less than

Check-Out. (The recordable time is

the data of the song you want to Check-Out. Check-In

short.)

unnecessary songs to make more memory space.

 

 

Cannot Check-In.

c The songs can only be checked in to the computer from which

 

they were checked out.

 

c If a song is deleted from the computer, it cannot be Checked In.

Check-In starts automatically when c If you delete songs using another computer’s OpenMG Jukebox

the player is connected to the

software, when you reconnect to your computer, the OpenMG

computer.

Jukebox software will register those songs as Checked In, and

 

the remaining available Check-Out count is restored.

The CD cannot be recorded.

c Clean the CD.

 

 

Other

Symptom

Cause/Remedy

The player gets warm.

c The player gets warm during playback.

The buttons do not operate.c Make sure the HOLD switch is OFF. (page 21)

cYou must change the battery. (page 9)

continued

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