Troubleshooting

Symptom

Cause/Remedy

Song cannot be transferred

• You have already transferred to 40,000 songs or 400 groups to the

to your Network Walkman.

built-in flash memory using the MP3 File Manager software.

 

c The maximum number of songs and groups that you can transfer

 

to the built-in flash memory using the MP3 File Manager

 

software is 40,000 and 400 respectively.* (The maximum number

 

of songs contained in one group is 100.)

 

* The 40,000 songs or 400 groups refer to each flash memory in the

 

case of NW-E99.

 

• Audio files with a limited playing period or playing count may not

 

be transferred due to restrictions set by copyright holders. For details

 

on the settings of each audio file, contact the distributor.

 

 

The number of audio files

• The free space of the built-in flash memory to where you want to

that can be transferred to is

transfer to is not enough for the size of audio files you wish to

limited. (Available

transfer.

recording time is short.)

c Transfer any unnecessary audio files back to the computer to

 

increase free space.

 

c Try to transfer audio files to another flash memory. (NW-E99

 

only)

 

Non-audio data is stored in the built-in flash memory to where you

 

want to transfer audio files to.

 

c Move non-audio data to the computer to increase free space.

The operation of the Network Walkman becomes unstable while it is connected to the computer.

USB hub or USB extension cable is used.

cConnecting via a USB hub or USB extension is not guaranteed. Connect the dedicated USB cable directly to the computer.

“Failed to authenticate Device/Media” is displayed on the computer screen while connecting the Network Walkman to the computer.

Your Network Walkman is not connected to the computer properly.

cQuit the SonicStage software and verify the connection of the dedicated USB cable. Restart the SonicStage software.

Other

Symptom

Cause/Remedy

There is no beep sound

BEEP is set to “OFF.”

when your Network

c In the menu mode, set “BEEP” to ”ON” (page 31).

Walkman is operated.

 

 

 

Your Network Walkman

Sometimes, during normal conditions, the player becomes slightly

gets warm.

warm.

 

 

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