Troubleshooting

Troubleshooting

If the player does not function as expected, try the following steps to resolve the issue.

 

Find the symptoms of the issue in the following troubleshooting tables,

1 and try any corrective actions listed.

2

Press the RESET button with a small pin, etc.

If you press the RESET button while operating the player, stored files and settings on

the player may be deleted.

When you turn on the player after resetting it, the player activates resuming the previous setting items.

RESET button

3

Look for information about the issue on one of the support Web sites.

For customers in Europe, visit: http://support.sony-europe.com/DNA

 

For customers in Latin America, visit: http://www.sony-latin.com/index.crp

 

For customers in other countries/regions, visit: http://www.css.ap.sony.com

 

For customers who purchased the overseas models, visit:

 

http://www.sony.co.jp/overseas/support/

 

If the approaches listed above fail to resolve the issue, consult your

4 nearest Sony dealer.

 

Operation

 

 

 

Symptom

Cause/Remedy

 

 

There is no sound.

• The volume level is set to zero.

 

 

Turn the volume up (page 8).

 

 

• The headphone jack is not connected properly.

 

 

Connect the headphone jack properly (page 8).

 

 

• The headphone plug is dirty.

 

 

Clean the headphone plug with a soft dry cloth.

 

 

• No audio files are stored in the built-in flash memory.

 

 

If “NO DATA” appears, transfer audio file(s) from the

 

 

computer.

Songs cannot be played.

• The battery is consumed.

 

 

Charge the battery fully (page 12).

 

 

If the player does not react, even after charging the battery,

press the RESET button to reset the player.

Troubleshooting

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