WALKMAN User Guide

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Top page > Troubleshooting > Possible Causes of Symptoms > Connection to a computer

Connection to a computer

Cannot install the software.

Your computer is installed with an operating system that is not supported by your Walkman. Check the operating system of your computer [Details].

Other software is running on Windows.

If another software is running, it may interfere with installation. Particularly, be sure to stop security software as it can put a heavy load on the computer.

There is not enough free space for the hard drive.

Check the required hard drive space for installing the application, and delete unnecessary files.

Your account has no administrator privileges, or you have not logged in as the computer’s administrator.

To install the software, log in with an account with administrator privileges or log in as the computer’s administrator.

A message dialog is covered from your site by the install screen.

Press and hold the [Alt] key and press the [Tab] key several times until the message dialog appears. Then follow the message.

The progress bar on the install screen does not proceed. Or, the access lamp of the hard drive does not light for several minutes.

Wait until the installation is completed, because it is progressing properly. The installation may take 30 minutes or more depending on the computer.

[USB Connected. The Timer and Alarm will not function.] or [USB Cnctd. (MTP) The Timer and Alarm will not function.] does not appear when connected to the computer with the USB cable (supplied) (The computer does not recognize your “WALKMAN”).

The remaining battery power is insufficient.

Charge the battery by connecting your Walkman to a running computer for at least 5 minutes.

The USB cable is not connected to a USB connector on your computer properly. Disconnect the USB cable, and then reconnect it.

Use the supplied USB cable.

A USB hub is being used.

Connecting your Walkman via a USB hub may not work. Connect the Walkman directly to your computer using the USB cable (supplied).

The USB connector on your computer may have a problem.

Connect your Walkman to another USB connector on your computer.

When you use your Walkman for the first time, or when the battery is low, it may take the Walkman about 5 minutes to display the message after connected to a computer. This is not

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Sony NWZ-E375, NWZ-E373, NWZ-E374RED specifications Connection to a computer, Cannot install the software

NWZ-E374RED, NWZ-E375, NWZ-E373, NWZ-E374 specifications

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