Getting help

Sony Notebook User Guide

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❑If you hear sound but cannot see a picture, your computer's video resolution may be set too high. Change the resolution in the Windows® Control Panel - Display to a lower resolution.

❑If you see a picture but cannot hear any sound, check all of the following:❑Make sure the mute setting is off on your DVD player.

❑Check the master volume setting of the Volume Control. If you have connected speakers externally, check the volume settings of your computer speakers and check the connections between your speakers and the computer.

❑In the Device Manager, check that the correct drivers are installed properly.

To display the Device Manager, click Start, point to Settings (Windows® 2000 Professional) and select Control Panel. Double-click the System icon. On the Hardware tab, click the Device Manager button.

❑A dirty or damaged disc may cause the computer to 'hang' while it tries to read the disc. If necessary, reboot the computer, remove the disc and then check that it is not dirty or damaged.

❑Check your PG (Parental Guidance) in the DVD software as this might be preventing you from playing certain DVDs when it is activated.

✍On your computer, the default DVD region code is 2. Do not change this setting using the Region Code Change function in Windows®, or using any other software applications. System malfunctions originating from the user changing the DVD region code, are beyond the scope of your warranty and will result in service charges for repair.

The reading speed of CD-RWs is very slow

Generally, the reading speed of a CD-RW is slower than that of a CD-ROM or CD-R. The reading speed can also vary depending on the type of format.