Getting help

Sony Notebook User Guide

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My computer does not shut down (Windows® XP Professional)

It is recommended that you shut down your computer using the Turn Off command on the Windows® Start menu. Using other methods, including those listed here, may result in loss of unsaved data. If the Turn Off command does not work properly, proceed as follows:

❑Press <Ctrl>+<Alt>+<Delete>. If you have not changed the default settings, you will enter the Task Manager, where you can close any application that cannot close normally, and restart your system.

❑If this does not work, press <Alt>+<F4> to get to the Turn off computer screen, from where you can shut down or restart your computer.

❑If this does not work, press the power button and hold it for at least four seconds. This turns off the power.

❑Unplug the computer from the AC adapter and remove the battery pack from your computer.

My computer locks up (Windows® 2000 Professional)

❑If you suspect one application is locking your system, you can try to stop it. To do this, press <Ctrl>+<Alt>+<Delete> simultaneously and select the application or the process that is locking your system, and then click Shut Down on the Windows Security screen.

❑If the above method does not work or you do not know which application is locking your system, restart the computer. On the Windows® taskbar, click the Start button, click Shut Down, and then select Shut Down in the drop-down list and click OK.

❑If the above method does not work, press the power button and hold it for at least four seconds. This turns off the power.

❑If your computer locks up while playing a CD-ROM, stop the CD-ROM, and shutdown the computer by pressing <Ctrl>+<Alt>+<Delete> simultaneously and clicking Shut Down on the Windows Security screen.