Getting help

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Guide

 

 

90

 

 

I cannot print

 

User

Check that the printer cables are correctly connected.

 

 

 

Notebook

Check that your printer is correctly configured and that you have up-to-date drivers. If needed, contact your dealer.

The default setting for the printer port mode is correct for most printers. If you cannot print, try changing the

 

 

 

printer port mode.

 

Sony

To change the printer port mode, proceed as follows:

 

1

Restart your computer.

 

 

 

 

2

When you see the Sony logo, press <F2>.

 

 

 

You are in the BIOS.

 

 

3

Go to the Advanced menu.

 

 

4

Use the minus sign on the numeric keyboard to change the printer port mode.

 

 

 

If the printer port mode is set to ECP, change it to Bidirectional (for HP printers). If the printer port is set to

 

 

Bidirectional, change it to ECP.

 

 

5

Press <F10> and save the new configuration.

 

 

 

Your PC restarts.

 

Check the cable to see if you do not have missing or bent pins.

Try a printer self test (if available) to see if the printer itself is still functioning properly. For more information, please consult the manual supplied with your printer.

About digital video captures and DVgate

While I am recording images to a digital video device using DVgate, my system displays the message Recording to DV

device failed. Check the power and cable connections to the DV device and try the operation again...

Close all open applications and restart your computer. Frequent recording of images to a digital video device while using DVgate sometimes causes this error.