VAIO® Notebook Quick Start
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Troubleshooting Software
My software program stops responding or crashes.
Contact the software publisher or designated provider for technical support.
Refer to “Application, Driver, and System Recovery CDs” for more information.
When I click an application icon, the message “You must insert the application
CD into your optical drive” appears and the software does not start.
❑Some titles require specific files that are located on the application CD.
Insert the disc and try starting the program again.
❑Make sure you place the CD in the tray with the label side facing up.
What software do I use for CD-R/CD-RW software functions?
❑Sony recommends using the preinstalled SonicStage software’s Record
function to create any CDs on your VAIO® computer, if the specific model
you purchased is preconfigured with all necessary components for CD-R and
CD-RW capability. Downloading the optional RealJukebox CD-burning
component to create any CDs on your computer may interfere with normal
system operations.
I cannot use the DVgate™ software.
❑If your notebook is using the Ultimate Battery Life profile for its power
saving mode, you cannot use DVgate or Smart Connect software. Please
select another profile. Preferably, connect your notebook to AC power when
using these features.
My computer’s start-up time seems longer after I have installed AOL. What can I
do?
On some computers, installing America Online® (AOL) may increase boot time
by up to a minute. If you experience this on your system and would like to speed
up the time required to start your computer, you may want to disable the AOL
WAN driver. Do the following:
1Click Start in the Windows® taskbar and then select Control Panel.
2Click Network and Internet Connections, and select Network Connections.