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Sony PCG-GRS515M, PCG-GRS515SP Troubleshooting, Other sources of information, The, website, VAIO-Link, VAIO-Link, online help files, ❑About sound (page 98), http://www.vaio-link.com

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Getting help

Sony Notebook User Guide

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89

Other sources of information

❑The online help files that accompany your pre-installed software contain instructions on using the software.

❑VAIO-Link website: if you have any problem with your computer, you can access the VAIO-Link web site. Go to:

http://www.vaio-link.com

❑VAIO-Link: Before contacting VAIO-Link, try to solve the problem by reading the User Guides and help files for the peripherals or software.

✍You need to plug in the phone line and configure your modem for use before using the communication features described in this manual.

Troubleshooting

This section describes how to solve common problems you might encounter when using your notebook. Many problems have simple solutions. Please, try these suggestions before contacting VAIO-Link.

❑About the computer and software (page 90)

❑About the display (page 93)

❑About CD-ROMs and floppy disks (page 94)

❑About sound (page 98)

❑About the modem (page 99)

❑About peripherals (page 100)

❑About digital video captures and DVgate (page 101)

❑About power management (page 101)

❑About i.LINK™ devices (page 102)

Contents

Page Read this first Notice Trademarks Energy Star® Safety information Owner's record Warnings Page Regulatory information Disposing of lithium ion batteries Disposing of internal memory backup battery Welcome Documentation pack Printed documentation Online documentation Software Guide About the Software Using Video software Managing audio files with SonicStage Using DigitalPrint Your notebook and its accessories Ergonomic considerations Viewing angle of the computer’s display Lighting Positioning an external display Tilt stands Using your notebook Locating controls and connectors Right Left Front Back Bottom Connecting a power source Using the AC adapter Using the battery pack Page Page Removing the battery pack To remove the battery pack, proceed as follows: Turn off the computer Pull out the battery pack 4Close the cover of the battery bay Using the second battery pack Page Page Starting your notebook Shutting down your notebook Using the keyboard Page Combinations and functions with the Windows® key Combinations and functions with the <Fn> key Page Indicators Using the touchpad Using the Jog Dial™ Starting Jog Dial Navigator Using the Jog Dial Bar Switching modes Using the Jog Dial Launcher Back Jog Dial Launcher Changing Jog Dial Navigator settings Page Using the CD-RW/DVD-ROMdrive Using the CD-RWfunction Using the DVD function Using the weight saver Using PC Cards Inserting a PC Card Removing a PC Card Page Using the Memory Stick™ Why Memory Stick™ Compactness Capacity Security Versatility Reliability Generic Memory Stick™ MagicGate Memory Stick™ MagicGate SonicStage and OpenMG technology Copyright protection Compatible devices Write-protectinga Memory Stick™ Inserting a Memory Stick™ Removing a Memory Stick™ Using the modem Using the correct phone plug Page Using power saving modes Using Normal mode Using Standby mode Using Hibernate mode Page Connecting peripheral devices Connecting a port replicator Attaching your computer to the port replicator Disconnecting your computer from the port replicator Connecting an external display Connecting a computer display Connecting a multimedia computer display Connecting a TV Page Page Connecting a projector Connecting external speakers Connecting an external microphone Connecting an external mouse or keyboard Connecting a Universal Serial Bus (USB) device Connecting a USB mouse Connecting a USB floppy disk drive Inserting a floppy disk To insert a floppy disk, proceed as follows: Hold the disk (1) with the label side facing up Gently push the disk into the drive (2) until it clicks into place Removing a floppy disk Connecting a printer Connecting a printer using the USB connector Connecting a printer using the printer connector Connecting an i.LINK™ device Connecting a digital video camera recorder Connecting two VAIO notebooks Connecting to a network (LAN) Getting help Sony support options Printed documentation supplied with your notebook Online user guides on your Documentation CD-ROM About the Software on your computer Other sources of information Troubleshooting About the computer and software Enter System Time Exit Get Default Values <Enter <Ctrl>+<Alt>+<Delete End Task Turn Off Computer Mouse Mouse Properties About the display About CD-ROMsand floppy disks Display ❑If you see a picture but cannot hear any sound, check all of the following: ❑Make sure the mute setting is off on your DVD player Check the master volume setting of the Volume Control Some titles require specific files that are located on the application ❑Make sure you place the disc in the tray with the label side facing up Why does my CD-RWdrive not record at the highest speed You must use 8x CD-Ror 4x CD-RWmedia or higher to achieve optimum performance 1Go to My Computer from the Start menu 6Select Universal Serial Bus controllers, then Y-EData USB Floppy Action Uninstall Confirmation of deletion of device About sound About the modem About peripherals About digital video captures and DVgate About power management About i.LINK™ devices Precautions Adding and removing memory Adding a memory module Page Removing a memory module Viewing the amount of memory Other precautions On handling the hard disk On handling the LCD screen On using power source On handling your notebook Page On handling floppy disks On handling CD-ROMs On using the battery pack On using headphones On handling the Memory Stick™ Glossary