Getting help

Sony Notebook User Guide

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My computer locks up

❑If you suspect one application is locking your system, you can try to stop it. To do this, press <Ctrl>+<Alt>+<Delete> simultaneously. If you have not changed the default settings, you will enter the Task Manager. Select the application or process that is locking your system, and then click End Task.

❑If the above method does not work or you do not know which application is locking your system, restart the computer. On the Windows® taskbar, click the Start button, click Turn Off Computer, and then select Turn Off.

❑If the above method does not work, press the power button and hold it for at least four seconds. This turns off the power.

❑If your computer locks up while playing a CD-ROM, stop the CD-ROM, and shut down the computer by pressing <Alt>+<F4> and clicking Turn Off in the Turn off computer screen.

My software program locks up or crashes

❑Contact the software publisher or designated provider for technical support.

❑Make sure the software is compatible with your equipment and operating system.

❑Try re-installing the software.

My touchpad interprets a single tap as a double-click

Open the Mouse icon in the Control Panel and change the button assignments in the Mouse Properties dialog box. One of the buttons is assigned to the double-click action.

My mouse does not work

❑If you are using an external serial PS/2 mouse, check that the mouse is plugged into the mouse connector of your optional port replicator.