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Sony PCV- 2211, PCV-RS series Getting help, Sony's support options, Sony documentation, Other sources of information, website, for your, (page 9), VAIO-Link, Online Help files

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Getting help

Sony VAIO Desktop User Guide

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Getting help

This section describes how to get help and support from Sony, as well as troubleshooting tips for your computer.

Sony's support options

Sony offers you several support options for your computer.

Sony documentation

Please see the section Documentation pack (page 9) for details on the printed and online documentation delivered with your computer.

Other sources of information

❑Online Help files: Before contacting VAIO-Link, try to solve the problem by reading the user guides and help files supplied with the peripherals or software.

❑VAIO-Link website, which you can access if you have any problems with your computer: http://www.vaio-link.com

✍You will need to set up and configure your VAIO's internal modem before you can visit the VAIO-Link website.

Contents

Page Read this first Notice Trademarks ENERGY STAR® Environmental information Safety information Warnings Connectivity ❑Never install modem or telephone wiring during a severe lightning storm ❑Be cautious when installing or modifying telephone lines ❑Make sure that the socket outlet is easily accessible Optical disc drive Regulatory information Disposing of the internal memory backup battery Welcome Documentation pack Printed documentation Online documentation Using the Product Recovery Discs Customer Service Guide Online Help Quick Start Your Sony VAIO desktop and its accessories Ergonomic considerations Position of the keyboard and mouse Position and viewing angle of the monitor Furniture and posture Lighting Ventilation – Using your VAIO desktop Locating connectors Starting your computer Shutting down your computer Using the keyboard Page Page Combinations and functions with the Windows key Indicators Setting up the monitor Connecting the monitor Using the mouse Using the disc drives DVD-RWand CD-RWdrive: What (re)writable CD formats can I use Writing CDs and DVDs Playing DVDs ❑ Make sure that the screensaver is deactivated ALL cannot p region code settings of the DVD drive are out of warranty the disc on this player Using the floppy disk drive Inserting a floppy disk Removing a floppy disk Using the modem Expansion capabilities Using power saving modes Using Standby mode Using Hibernate mode go to Control Panel click Performance and Maintenance and open Power Options go to click and open To activate Hibernate mode manually, use one of these two methods: Connecting peripheral devices Notes on connecting Universal Serial Bus (USB) devices Connecting an external display Click nView Display Mode on the left Device Settings Select Output Device Connecting a projector Connecting a TV Go to the Control Panel Click on the Appearance and Themes icon and then Display Display Properties Click Advanced Apply Connecting an external microphone Connecting a printer Connecting a USB printer Connecting an i.LINK™ device Connecting a digital video camera recorder Connecting two VAIO computers Connecting to a network Page Getting help Sony's support options Sony documentation Other sources of information Troubleshooting About the computer and software <F10 Save and Exit Save configuration changes and exit now <Delete Task Manager My computer locks up Applications End Task Restart Alternatively, press <Alt>+<F4> to get to the Turn off computer screen If this still fails, proceed as follows: 1If possible, save any unsaved work 2Press <Alt>+<F4 The Turn off computer box appears box appears About the display Screen resolution About discs and floppy disks I cannot play a DVD Display ❑If you see the video but cannot hear sound, check all of the following: ❑Make sure the mute setting is off in your DVD player software Check the volume settings under Page About sound Advanced Controls Advanced Microphone - Balance The Advanced Controls for Microphone dialog box appears Microphone Boost About the modem Page About peripherals Page 2Under Printer Tasks, click Add a printer Add Printer Wizard Finish Printer Tasks Set printer properties 3Select I/O Device Configuration, then press the <Enter> key Parallel Port Mode About digital video captures and DVgate About i.LINK™ devices Upgrading your VAIO computer Removing the cover Page Inserting a PCI add-oncard expansion slot cover, as shown: 8Replace the side cover as described in Replacing the cover (page 80) Upgrading memory Page Adding / replacing a memory module Viewing the amount of memory Replacing the cover Precautions On handling the hard disk On using the power source On handling your computer On handling LCD screens On handling floppy disks On handling compact discs Glossary