Resources for Additional Help and Support

An automated tutorial library that contains interactive, easy-to-understand lessons on using your computer’s hardware and software features.

Links that enable you to:

find the nearest Sony service center locations.

arrange for repairs or check repair status.

review warranty information.

e-mail your question or comments to the Sony Customer Information Services Center.

check pricing and availability for products, accessories and parts, as well as purchase online.

access the Sony Solutions Knowledge Base, a database that contains answers to many frequently asked questions.

Sony Customer Information Services Center

If other support options do not resolve your issue, you can contact a Sony Support representative directly.

Before making a call to the Sony Customer Information Services Center, have this basic information readily available.

1VAIO® computer system type.

2Model number.

3Serial number*.

Example:

4Operating system.

5Hardware feature or software program that has a problem. (See the online VAIO® User Guide for the appropriate software contact information.)

6Brief description of the issue.

For VAIO® computers purchased in the U.S. and Canada, contact a Sony Support representative at 1-888-476-6972.

*The serial number is located on the back panel of your computer. The serial number is on a white barcode label.

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Sony PCV-W600G quick start Sony Customer Information Services Center, Example