Troubleshooting
, The disc is not inserted correctly. , The console is in pause mode. , Try another set of AV cables .
, Make sure you have connected the console |
to the audio input connectors on the |
receiver (amplifier) correctly. |
, Try another set of AV cables. |
21
Operation |
| US |
The controller does not function. | DVD | |
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| |
Please go through this section if you experience difficulty in operating the PlayStation®2 console.
1If you experience any of the following difficulties, use this troubleshooting guide to help remedy the problem before requesting repair. Should any problem persist, contact our technical support line at
2Make sure the AC power cord is connected to the console and the wall outlet, and the TV (or VCR) or the supplied accessories are connected to the console correctly.
Power
The power is not turned on.
,Make sure the AC power cord is connected securely.
,The console is not turned on. Turn on the console using the MAIN POWER switch on the back of the console.
Picture
There is no picture.
,Make sure the console is connected to the TV (or VCR) with the AV cable (integrated audio/video).
,Make sure the console and the TV (or VCR) are turned on.
,Make sure you have selected the video input on the TV (or VCR).
,Make sure the AV cable (integrated audio/ video) is connected securely.
,Make sure the inserted disc can be played with this console. (see page 3)
,Make sure the disc is placed with the label side facing up (data side down).
Picture noise appears.
,Clean the disc.
,Moisture has condensed inside the console. (see page 2)
,The console is placed on an unstable surface. Place the console on a stable and flat surface. Do not shake or vibrate the console.
,If the video signal from the console has to go through the VCR to get to the TV, the copy protection applied to some DVD videos could affect picture quality. When playing a DVD video, connect the console to the TV directly. (see page 7)
The aspect ratio cannot be changed according to the TV when playing wide picture DVD videos.
,Depending on the disc, the aspect ratio is fixed.
,Make sure the console is connected to the TV directly. (The selector or receiver (amplifier) may not be connected between the console and the TV.)
,Depending on the TV, the aspect ratio is fixed.
Sound
There is no sound.
,Make sure the console is connected to the TV (or VCR) with the AV cable (integrated audio/video).
,Make sure the console and the TV (or VCR) are turned on.
,Make sure you have selected the video input on the TV (or VCR).
,Make sure the TV volume is set properly or “mute” is not selected on the TV.
,Make sure the AV cable (integrated audio/ video) is connected securely.
,Make sure the inserted disc can be played with this console. (see page 3)
,Make sure the disc is placed with the label side facing up (data side down).
, Check the speaker connections and |
settings. |
Refer to the operating manual of your |
receiver (amplifier). |
, Make sure you select the appropriate input |
on the receiver (amplifier) so that you can |
listen to sound from the console. |
, The console is in pause mode. |
, The console is in |
(when playing a DVD video). |
, The system setting is not correct for when |
the console is connected to audio |
equipment with DIGITAL OUT (OPTICAL) |
connectors. (see page 8) |
Poor sound quality.
,Clean the disc.
,The console is placed on an unstable surface. Place the console on a stable and flat surface. Do not shake or vibrate the console.
,Moisture has condensed on the disc. (see page 2)
,You are playing a CD with DTS audio tracks.
You can play a CD with DTS audio tracks only when the console is connected to audio equipment with a DTS decoder.
The surround effect is difficult to hear when you are playing a DVD video with a Dolby Digital audio track.
,Check the speaker connections and settings.
Refer to the operating manual of your receiver (amplifier).
,Depending on the DVD, the output signal may not comprise the entire 5.1 channel range. It may be monaural or stereo even if the audio track is recorded in Dolby Digital.
The sound comes from the center speaker only.
,Depending on the disc, the sound may come from the center speaker only.
, Make sure the controller is connected to the | videos | |
console. | ||
, Make sure the analog controller | ||
(DUALSHOCK®2) or the analog controller | / | |
Additional | ||
(DUALSHOCK®) is set to the appropriate | ||
mode for the software. (see page 11) | ||
, Try another set of controllers. | ||
| ||
The software title does not start. | information | |
, Make sure the inserted disc can be played | ||
with this console. (see page 3) | ||
, Make sure the disc is placed with the label | ||
side facing up (data side down). |
| |
, Make sure the disc is inserted correctly. |
| |
, Moisture has condensed on the disc. (see |
| |
page 2) |
| |
, Clean the disc. |
| |
, Try another copy of the disc. |
|
You cannot save data on the memory card (8MB) (for PlayStation®2) or memory card.
,Make sure the memory card (8MB) (for PlayStation®2) or memory card is inserted securely.
,Make sure you are playing the game correctly.
Refer to the appropriate software manual.
,Make sure there are empty blocks on the memory card (8MB) (for PlayStation®2) or memory card.
,Try another memory card (8MB) (for PlayStation®2) or memory card.
The console does not function properly.
,Static electricity, etc. may affect the console’s operation.
Turn off the MAIN POWER switch and then turn it back on.
1indicator flashes in red and the console does not work.
, A flashing red light indicates a console “fault” condition and the unit will not operate. Remove any obstructions from the vents to allow the console to cool down. Resume play after the console returns to standby mode.