Sony R550, 50R550A, 60R520A, 60R550A, 70R520A, 70R550A, KDL-50R550A, KDL-60R520A, KDL-60R550A, KDL-70R520A, KDL-70R550A, KDL60R520A, KDL70R550A, R520 Troubleshooting

69

Other Information

Troubleshooting

Many of the poor pictures and poor sound conditions a re related to improper connection

of the cables; refer to the Quick Setup Guide provided for connecti ons.

If you have questions, service needs, or require technica l assistance related to the use

of your Sony TV even after you read this operating instruc tions manual, contact the

following:

For US Support:

http://www.sony.com/tvsupport or call 1-800-222-SONY (7669)

For Canadian Support:

http://www.sony.ca/support or call 1-877-899-SONY (7669)

xThings to consider

• Check the input selection by pressing the INPUT butto n. You may be watching the

wrong input.

• If you cannot hear sound from the TV, you may have accidentally pressed the MUTING

button on your remote control; press the MUTING button again or press VOL + to

deactivate muting.

• If the remote control is not functioning properly, the batteries may be installed

incorrectly or may be low or an object or light may be interfering with the remo te

control.

• To reset the TV to factory default setting s:

1Turn on the TV.

2Press and hold down the V button on the remote, press the "/1 button on the TV set.

(The TV will turn itself off, then back on again.)

3Release the V button when the TV is turned on.

IMPORTANT: The factory reset will clear all of your customized settings including the

Parental Lock setting.

When the Password is lost or cannot be remembered, enter the master password: 4357.

This password clears your previous password and allows you to enter a new password.

Condition Explanation/Solution

No picture

No picture • Check the Power Saving settings (see page 66).

Cannot receive any

channels

• Make sure the power cord is connected securely.

• Turn on the power of the TV.

• Check cable/antenna connections.

• Make sure the Signal Type setting is correct for your TV signal

source.

(Continued)

Contents

Main LCD TV Operating Instructions Sony Customer Support CAUTION Licensing Information Cleaning Owners Record Contents Introducing Your New BRAVIA Getting Started Operating the TV Using Features Welcome to the World of BRAVIA Experiencing Stunning HD with Your BRAVIA The Four Steps to a Stunning HD Experience Set, Source, Sound, and Setup TV Feature Highlights Page Getting Started Setting Up Your TV Attaching the Table-Top Stand 1 2 Locating Inputs and Outputs Page Connecting the TV Cable System or VHF/UHF Antenna System Cable System and VHF/UHF Antenna System HD Cable Box/HD Satellite Box MHL Device Connecting Other Equipment Refer to the Quick Setup Guide (supplied) when connecting other equipment to your TV. Getting Started When Installing the TV Against a Wall or Enclosed Area Wall Wall Leave at least this much space around the set. Inadequate ventilation can lead to overheating of the TV and may cause TV damage or cause a fire. Installed with stand Securing the TV Preventing the TV from Toppling Recommended Measures to Secure the TV 1 2 3 Anchor the TV to the wall by using bolts, wall anchor and chain (or rope). Running Initial Setup 2 3 1 Page Operating the TV Using the Remote Control To Insert Batteries into the Remote Control Guidelines to Follow Remote Control Button Description Page Page TV Controls and Indicators Using Features BRAVIA Sync Control 1 2 Using PIP Feature 1 2 3 1 2 3 Using PAP Feature 1 2 Favorites 1 2 3 Wide Mode Wide Mode with HDMI/ MHL Input (PC Timing) Inputs 1 2 Playing back Photo/ Music/Video via USB 1 2 3 Page USB Video format USB Music format USB Photo format Viewing 3D Video (except KDL-70/ 60R520A) Watching 3D Content 4 When the Following Non-3D Pictures Are Displayed 1 2 3 Watching 3D Content in 2D 1 2 3 4 3D Menu 3D Settings Precautions 3D Supported Video Format Home Network Connecting to a Home Network 1 2 Renderer Using Screen mirroring 1 2 Photo Frame Using Home Network Features Preparing a Wired Network Setting up the Internet Connection Type 1: Secured network with Wi-Fi Protected Setup (WPS) 1 3 4 Type 2: Secured network without Wi-Fi Protected Setup (WPS) 1 3 4 Type 3: Unsecured network with any type of wireless LAN router If You Cannot Connect to the Internet 1 2 3 Adjusting the Server Display Settings 1 2 3 1 2 Enjoying Sony Entertainment Network 1 2 3 Enjoying Applications 1 2 3 Using the Menus Navigating through TV Menus 1 2 3 4 Page Using the Picture Settings Page Using the Sound Settings Page Using the Screen Settings Page Using the Channel Settings 1 2 1 2 1 Using the Parental Lock Settings US Models: Selecting Custom Parental Lock Rating Options To select custom rating options for the U.S., select U.S.A. in the Country setting (page 57). Canadian Models: Selecting Custom Parental Lock Rating Options Viewing Blocked Programs Using the Setup Settings Page Page Page Page Page Using the Eco Settings Other Information PC Input Signal Reference Chart for HDMI/MHL IN After connecting the PC to the TV, set the output signal from th e PC according to the chart below. Using a Wall-Mount Bracket Troubleshooting 1 2 3 Page Page Page Page Page Page Page Other Information Important Notices For Customers in Canada Pour les clients rsidant au Canada FCC Related Information Safety and Regulatory Specifications System Input/Output jacks Other Information Model name KDL- 70R550A 70R520A 60R550A 60R520A Power and others Model name KDL- 50R550A Power and others Index A B C D V W Y