TROUBLESHOOTING

SYMPTOMS

SOLUTIONS

 

 

Normal picture but no sound.

- Check volume levels.

 

- Make sure the TV is not muted.

 

- Check that the DIRECTV® High-Definition Receiver is connected properly.

 

 

Picture is distorted.

- Make sure the proper format is selected. (see section 2-3)

 

- Make sure the proper aspect ratio is selected. (see section 2-4)

 

- Make sure the video output is connected to the TV. (see section 3-5)

 

 

Available channels are missing.

- If you are a DIRECTV customer, you can add a channel by running the “Manual

 

Ch. Add” from the SETUP menu or find all available channels by running the

 

“Auto Program” in the SETUP menu. (see section 8-7)

 

- Otherwise, if the DIRECTV Receiver is in the ANT/CABLE mode, the only

 

way that you can find all the available channels is by running the “Auto

 

Program” in the SETUP menu. (see section 8-7)

 

 

4:3 Aspect ratio cannot be selected.

- Aspect ratio depends on both the incoming program format and the Format

 

button on the front panel. Once the button for the format is set to a stan-

 

dard definition (480i/480p) and the incoming program is standard defini-

 

tion, the aspect ratio can not be adjusted and a warning message will

 

appear on the screen. (see section 8-12)

 

 

16:9 Aspect ratio cannot be selected.

- Similar to the above case, once the button for a format is set to high

 

definition (720p/1080i) and an incoming program is high definition, the aspect

 

ratio can not be adjusted and a warning message will appear on the screen.

 

(see section 8-12)

 

 

The remote control is not responding.

- Make sure the batteries are fresh and installed properly.

 

- Point the remote control unit at the remote control sensor.

 

- Check if the correct operating mode on the remote control is selected.

 

 

The timer does not work.

- Make sure the clock is set properly. (see section 8-9)

 

 

You forget your password.

- If you subscribe to satellite service, contact your service provider to

 

arrange for the password to be re-set

 

- If you do not subscribe to satellite service and the DIRECTV HD Receiver

 

is in the ANT/CABLE mode, enter the master password “7777”.

 

 

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