TROUBLESHOOTING
Sony and DIRECTV are dedicated to providing you with quality support and customer service. If you have questions or difficulties that you cannot resolve using the tips in this troubleshooting section, consult your dealer or call DIRECTV at
| SYMPTOMS | SOLUTIONS |
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No power. | - Is the AC power cord plugged in? |
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Snowy picture and unclear sound. | - Check your antenna input or location. |
| - Check your cable input. |
| - Check your satellite input. |
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No picture. | - Make sure that the correct format is selected. |
| If the DIRECTV HD Receiver is connected to your monitor or TV via video |
| 1 or 2 jacks on the back panel, the format must be video 1/2. Otherwise, |
| you may not be able to see a picture. Press the Format button on the front |
| panel to change format (see section |
| If the DIRECTV HD Receiver is connected to your monitor or TV via the |
| Y/PB/PR port or |
| not be video 1/2. Otherwise, you may not be able to see a picture. (see |
| section |
| - Make sure that the right component type is selected. |
| If the DIRECTV HD Receiver is connected to your monitor or TV via Y/PB/PR |
| port on the back panel, the “TYPE” switch must be flipped to the left. |
| Otherwise, you may not be able to see a picture. (see section |
| If the DIRECTV HD Receiver is connected to your monitor or TV via |
| |
| to the right. Otherwise, you may not be able to see a picture. (see section |
| |
| - Select the Auto Program or Manual Channel Add functions if you have not |
| already done so. (see section |
| - If you are only receiving a few satellite channels, you may need to call |
| your service provider to have your programming activated. |
| - Check to make sure all the cables are installed correctly and that the |
| proper source is selected on your TV. For example, channel 3 or 4, Video |
| 1 or 2. |
| - The satellite signal strength may be low. Check the signal strength and |
| adjust the satellite dish as recommended by the satellite antenna instal- |
| lation instructions. (see section |
| - You may be trying to access a pay per view program. Follow the on- |
| screen instructions to order the program. |
| - Due to copyright restrictions, you may not be able to view some high def- |
| inition programs in the high definition format. |
| - Make sure the Access Card is inserted correctly. |
| - For more information about connections, please refer to Section 3 of this |
| manual. |
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