Troubleshooting

Symptom

Possible Cause and remedies

TV POWER button

The remote control has not been properly programmed.

doesn’t turn on TV.

See “Setting up the Remote Control” on page 21.

 

The batteries in the remote control or wireless keyboard

 

could be weak. Check the batteries and replace them if

 

necessary.

 

 

No picture, no sound.

Make sure the AC Power Cord is connected.

 

Check that the TV/VIDEO switch is set correctly.

 

Make sure the Satellite Receiver is properly connected.

 

If you connected using a S-Video or A/V cables, make

 

sure they are properly connected.

 

If your TV must be set to a certain channel to view other

 

devices to which it is connected, make sure this channel

 

is selected.

 

Check that the correct video input is selected by

 

pressing the TV/VIDEO button.

 

If your TV is not connected using the S-Video or A/V

 

cables, set the CH3-CH4 switch on the back of the

 

Satellite Receiver to the opposite channel to which it is

 

currently set.

 

 

No sound.

If you connected the Satellite Receiver using A/V

 

cables, make sure the cables are properly connected.

 

 

Can’t change TV

Make sure you select the TV FUNCTION button.

channels while using

 

UltimateTV service.

 

 

 

The UltimateTV

Press the TV/VIDEO button on the remote control until

service screens

the UltimateTV screen appears.

disappear after

 

pressing the

 

CHANNEL +/–

 

buttons.

 

VCR Control doesn’t seem to be working correctly.

Check that the IR Blaster is positioned directly in front of the infrared sensor area of your cable box and/or VCR.

Follow the on-line instructions in the “Settings” link, accessible from the TV Home page of the UltimateTV service.

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