26 Troubleshooting

Please go through this section if you experience difficulty in operating the PlayStation®2 console.

•If you experience any of the following difficulties, use this troubleshooting guide to help remedy the problem before requesting repair. Should any problem persist, call the PlayStation® service line number listed on your warranty card for technical assistance.

•Make sure the AC power cord is connected to the console and the wall outlet, and the TV (or VCR) or the supplied accessories are connected to the console correctly.

PowerThe power is not turned on.,Check that the AC power cord is connected securely.

,The console is not turned on. Turn on the console using the main power switch on the console rear.

PictureThere is no picture.

,Check that the console is connected to the TV (or VCR) with the AV cable (integrated audio/video).

,Check that the console and the TV (or VCR) are turned on.,Check that you have selected the video input on the TV (or VCR).,Check that the AV cable (integrated audio/ video) is connected securely.,Check that the inserted disc can be played with this console (see page 3).,Check that the disc is placed with the label side facing up (data side down).,The disc is not inserted correctly.
,DVD playback has been stopped.,Try another set of AV cables .

,The progressive scan option is set to “On” when using a TV that does not support progressive scan (480p), or when using a cable other than the component AV cable (for PlayStation®2).

With the DVD inserted in the console, press the 1 (standby)/reset button on the console front. Then hold down the START button of the analog controller (DUALSHOCK®2) inserted into controller port 1 until the DVD picture is displayed. When DVD playback begins, “Progressive” will be set to “Off”, allowing the DVD video to be displayed as normal. “Progressive” can also be set to “Off” in the Version Information screen (page 9).

Picture noise appears.

,The console is placed on an unstable surface. Place the console on a stable and flat surface. Do not shake or vibrate the console.

,Clean the disc.,Moisture has condensed inside the console (see page 2).

,If the video signal from the console has to go through the VCR to get to the TV, the copy protection applied to some DVD videos could affect picture quality. When playing a DVD video, connect the console to the TV directly (see page 6).

,The progressive scan option is set to “On” when using a TV that does not support progressive scan (480p), or when using a cable other than the component AV cable (for PlayStation®2).

Do not open the disc tray or remove the DVD. With the DVD inserted in the console, press the 1 (standby)/reset button on the console front. Then hold down the START button of the analog controller (DUALSHOCK®2) inserted into controller port 1 until the DVD picture is displayed. When DVD playback begins, “Progressive” will be set to “Off”, allowing the DVD video to be displayed as normal. “Progressive” can also be set to “Off” in the Version Information screen (page 9).

,Some video images appear unnatural when using progressive scan, even when the TV supports progressive mode.

Set “Progressive” to “Off”, and view in standard interlace mode.

The aspect ratio cannot be changed according to the TV when playing wide picture DVD videos.

,Depending on the disc, the aspect ratio is fixed.

,Check that the console is connected to the TV directly. (The selector or receiver (amplifier) may be connected between the console and the TV.)

,Depending on the TV, the aspect ratio is fixed.

When playing a DVD-RW disc recorded in VR mode, the message “Playback is restricted. Cannot play.” is displayed on the screen and then the screen turns blue.

,You may be playing a disc that contains “copy-once” content. Video recorded on CPRM-compatible DVD-RW discs using the copy-once feature cannot be played back. For details, see “Notes on the playback of DVD-R/DVD-RW/DVD+R/ DVD+RW discs” on page 3.

SoundThere is no sound.

,Check that the console is connected to the TV (or VCR) with the AV cable (integrated audio/video).

,Check that the console and the TV (or VCR) are turned on.

,Check that you have selected the video input on the TV (or VCR).

,Check that the TV volume is set properly or “mute” is not selected on the TV.

,Check that the AV cable (integrated audio/ video) is connected securely.

,Check that the inserted disc can be played with this console (see page 3).

,Check that the disc is placed with the label side facing up (data side down).

,Check that you have connected the console to the audio input connectors on the receiver (amplifier) correctly. Refer also to the instructions supplied with your amplifier.

,Try another set of AV cables.

,Check the speaker connections and settings. Refer also to the instructions supplied with your amplifier.

,Check that you have selected the appropriate input on the receiver (amplifier) so that you can listen to sound from the console. Refer also to the instructions supplied with your amplifier.

,The console is in pause mode.,The console is in search/slow-motion mode (when playing a DVD video).,You are playing an audio CD or DVD with a DTS audio track.

Do not play back DTS audio tracks when the console is connected to an audio device without a built-in DTS decoder (see page 24).

,The system setting is not correct for when the console is connected to audio equipment with DIGITAL OUT (OPTICAL) connectors (see page 7).

Poor sound quality.

,The console is placed on an unstable surface. Place the console on a stable and flat surface. Do not shake or vibrate the console.

,Clean the disc.

,Moisture has condensed on the disc (see page 2).,You are playing an audio CD or a DVD with DTS audio tracks.

You can play an audio CD or DVD with DTS audio tracks only when the console is connected to audio equipment with a built- in DTS decoder.

The surround effect is difficult to hear when you are playing a DVD video with a Dolby Digital audio track.

,Check the speaker connections and settings. Refer to the operating manual of your receiver (amplifier).